Struggling retailer House of Fraser has cancelled all online orders and will refund customers who have not received their products.
This comes only days after the retailer announced on Twitter that “orders would be delivered as soon as possible”. In the tweet, the company added that due to recent changes in ownership “some orders have been delayed” and it doesn’t “currently have a timescale for delivery”.
According to the Guardian the issue stems from a delivery problem with House of Fraser’s warehouse operator, XPO Logistics, after it paused processing orders over a payment dispute.
A statement on Twitter said: “Due to delays with delivering online orders, we have taken the decision to cancel and refund all orders that have not already been sent to customers. All customers affected will receive an email in the next couple of days. Please accept our apologies for any inconvenience caused.”
Sports Direct agreed to acquire House of Fraser last week for £90m, in a deal that came just minutes after the department store chain entered administration. A Sports Direct statement at the time read: “The group has acquired all of the UK stores of House of Fraser, the House of Fraser brand and all of the stock in the business.”
The deal looks to have saved a number of jobs and stores from the axe at House of Fraser which employs 17,500 people across 59 stores.