WHSmith
This coverage focuses on WH Smith’s retail operations and strategic developments in the UK. Reporting includes store network changes, product range updates, travel-retail performance, e-commerce evolution, marketing initiatives, and leadership moves — all analysed for their impact on sales, customer experience, and multi-format retail execution. The content is tailored for retail managers, travel‑retail professionals, and executives overseeing omnichannel retail operations.
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Apr- 2022 -27 AprilNews
WHSmith H1 profits climb to £14m amid strong travel sales
WHSmith has announced its profits-before-tax climbed to £14m, up from a loss of £19m in 2021, due to an increase in travel revenues. In a trading update of its interim results for the six-month period ended 28 February 2022, Travel trading profit increased to £10m in 2022 from a loss…
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Mar- 2022 -30 MarchHigh Street
WHSmith partners with Deliveroo in new trial
WHSmith has partnered with Deliveroo in an exclusive new trial to bring customers a new offer of around 600 WHSmith products on-demand. The new partnership launched yesterday (29 March) in Reading and will be rolled out to nine stores across the UK over the next week, covering Richmond, Muswell Hill,…
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15 MarchOnline & Digital
Good Food Group launches new digital platform
A new ‘match-making’ platform has been launched by food consultancy The Good Food Group in a bid to partner UK retail buyers with up-and-coming brands. The digital platform is designed to help “time-poor buyers and new brands find each other in a product discovery process”. The introduction portal is an…
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Mar- 2020 -31 MarchSupermarkets
WHSmith launches partnership with Sainsbury’s amid Covid-19 virus outbreak
WHSmith and Sainsbury’s has announced its partnership to help NHS staff amid the coronavirus pandemic. WHSmith will be stocking an extended range of Sainsbury’s grocery products to “support the incredible work of the NHS through this challenging time.” The partnership will be available in over 80 hospital stores to include…
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Dec- 2019 -12 DecemberOnline & Digital
Homebase rated ‘worst’ online retailer in the UK for 2019
Homebase has been rated the worst online retailer in the UK for 2019, according to the latest Which? Annual Online Shops Survey. Shoppers complained about the retailer ignoring complaints and selling products that were actually out of stock. Which? asked more than 7,500 members to rate the most popular online…
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Sep- 2019 -11 SeptemberHigh Street
Most valuable UK retailers ‘falling behind’ global rivals, study finds
The value growth of the UK’s top retail brands is “falling behind” that of the leading global retail brands, according to Kantar’s ‘2019 BrandZTM Top 75 Most Valuable UK Brands’ ranking. While the UK retailers in the Top 75 grew their combined value by 4% over the last year, their…
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9 SeptemberEconomy
H&M battles with landlords over rents
Fashion retailer H&M is battling with landlords over rent reductions, which could potentially see property owners bear the cost of the rising number of returned clothes. According to a report from The Times, the retailer is pushing for “total occupational deals” where it discusses with landlords a sum linked to…
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May- 2019 -29 MayHigh Street
WHSmith ranked worst retailer in Which? Survey
WHSmith has finished bottom of Which?’s annual UK high street shops survey rankings of more than 100 shops, while specialist retailers came out on top. The annual survey of more than 7,700 Which? members looked at the bricks-and-mortar shops offering the best in-store experiences. WHSmith finished with a customer score…
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Apr- 2019 -11 AprilHigh Street
US deal puts dent in WHSmith profits
WHSmith’s profit before tax dropped by 21% to £65m, following the retailer’s acquisition of American airport store In Motion for £155m late last year. According to its interim results for the six months ended 28 February 2019, excluding In Motion, its travel revenue saw its profit rise 7% to £44m…
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Mar- 2019 -4 MarchPeople Moves
Kate Swann and Paul Geddes in contention for John Lewis chairmanship
Departing Direct Line boss Paul Geddes and former WHSmith CEO Kate Swann are both in the running to succeed Sir Charlie Mayfield as chairman of the John Lewis Partnership. According to the Sunday Times Geddes and Swann are the external candidates for the role and will be up against internal…
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