Training
This coverage explores training initiatives, challenges, and innovations shaping workforce development in UK retail. Reporting highlights programmes aimed at upskilling retail staff, leadership training for managers, compliance and customer service education, and strategies to improve retention through learning and development. Insight is geared towards executives, HR professionals, and store managers seeking to strengthen teams and operational performance.
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Dec- 2023 -14 DecemberAdvice
Building Brand Ambassadors: A Retail Staff Training Guide
In the fiercely competitive world of retail, exceptional customer service is often what sets successful brands apart. The key to achieving this superior level of service is to transform your retail staff into brand ambassadors. These individuals not only meet customer needs but also promote your brand with passion and…
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4 DecemberAdvice
A Guide to Employee Wellness and Satisfaction in Retail
In the competitive world of retail, a business’s success hinges not only on the satisfaction of its customers but also on the contentment and well-being of its employees. Happy and healthy employees are more motivated, engaged, and likely to provide exceptional customer service. In this guide, we will explore strategies…
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Nov- 2023 -30 NovemberAdvice
A Guide to Handling Retail Recalls: Best Practices and Communication
In the retail industry, product recalls are not uncommon. They can be caused by various factors such as safety concerns, quality issues, or regulatory compliance problems. How retailers respond to recalls can significantly impact their reputation, customer trust, and financial stability. This comprehensive guide outlines best practices and effective communication…
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22 NovemberAdvice
How to integrate AI into your customer experience
Understanding AI in retail Start by gaining a clear understanding of AI and its diverse applications in the retail sector, from chat bots to recommendation engines. Define your customer experience goals Identify the specific aspects of the customer experience you want to enhance through AI, such as personalisation, support, or…
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Sep- 2023 -6 SeptemberFeatures
How can retailers combat shoplifters?
Retailers have recently reported that they are increasingly dealing with a problem of shoplifting in addition to the rising cost of living issues and inflation. According to the British Retail Consortium, about 850 incidents of violence or abuse against shop workers are recorded every day in Britain and have cost…
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Jun- 2023 -1 JuneClothing & Shoes
Cotton Traders hails ‘most successful’ year to date
Fashion retailer Cotton Traders has welcomed its “most successful financial year to date”, announcing it has increased its yearly turnover by 10.6% to £111m. The company has attributed its performance to a 17% year-on-year increase in new customers gravitating to the brand, as well as a 7.5% increase in its…
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May- 2021 -21 MayAnalysis
Customer experience differentiation is at the core of retail innovation
The rise of DTC, net-zero commerce, hyper-local shopping, dark stores, same-day (if not, same-15-minutes) delivery, and brand drops mark the point of no return for mainstream retailers. Over the past decade, retail has somewhat sleepwalked into paradigm shifts that are shaping the modern world. The fall of Arcadia Group is…
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Mar- 2020 -17 MarchAdvice
Bracing for coronavirus’ impact on supply chain and e-commerce
As the coronavirus continues to spread across continents, new ramifications of the deadly outbreak are being revealed daily. Supply chain distribution With the quarantine of Wuhan, China, and more than a dozen other cities in a region known as a manufacturing hub, more than 45 days of manufacturing have been…
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11 MarchComment
Harassment in retail: What steps should you take?
Last year, we at Foot Anstey conducted a survey which identified that one in 10 retail staff, equivalent to 319,000 UK workers, have experienced inappropriate or unwanted touching of a sexual nature whilst at work. We have now reached a point in time where Harvey Weinstein (whose alleged criminal misconduct…
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Aug- 2019 -20 AugustAdvice
How to grow your retail business using print and digital
The retail industry is the single largest private sector employer, employing one in ten people here in the UK. That’s no surprise as annual sales are estimated to be around £358bn. Stepping into this arena can prove to be a particularly tough nut to crack. For the past decade we…
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