Training
This coverage explores training initiatives, challenges, and innovations shaping workforce development in UK retail. Reporting highlights programmes aimed at upskilling retail staff, leadership training for managers, compliance and customer service education, and strategies to improve retention through learning and development. Insight is geared towards executives, HR professionals, and store managers seeking to strengthen teams and operational performance.
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Feb- 2025 -13 FebruarySupermarkets
Tesco commits to 1,500 apprenticeships by 2027
Tesco has pledged to expand its Stronger Starts Apprenticeship programme, providing 1,500 apprenticeship opportunities for young people by 2027, following National Apprenticeship Week. The initiative comes as part of Tesco’s ongoing efforts to help tackle the challenge of youth unemployment in England and remove the barriers many young people face…
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Sep- 2024 -9 SeptemberNews
The Cotswold Company sales hit £40m in H1
The Cotswold Company, a premium handcrafted furniture and homeware brand, has announced a strong sales growth of 15% to £40.1m for the six months ending 25 August. Sales for the company were up 80% on a five-year basis and when compared to pre-Covid levels, following a 21% year-on-year increase in…
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May- 2024 -29 MayAdvice
Beyond the Basics: Nine Non-Obvious Criteria for Choosing the Right LMS for Retail Industry Training
Today the culture of continuous learning, skill development and professional improvement has been adopted by the vast majority of successful businesses. This is particularly true within the retail domain, where the market is highly competitive, and having more qualified personnel becomes a marketable advantage. According to our recent research, a…
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Apr- 2024 -15 AprilFeatures
Practical ways grocery stores can reduce food waste
Inefficient supply chains often leave grocery retailers to deal with large amounts of food waste. Other factors such as the economic pressure of unsold products, the environmental impact of wasted resources, and the ethical questions arising from discarding edible food, have increasingly thrown the spotlight on grocery retailers to improve…
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Dec- 2023 -14 DecemberAdvice
Building Brand Ambassadors: A Retail Staff Training Guide
In the fiercely competitive world of retail, exceptional customer service is often what sets successful brands apart. The key to achieving this superior level of service is to transform your retail staff into brand ambassadors. These individuals not only meet customer needs but also promote your brand with passion and…
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4 DecemberAdvice
A Guide to Employee Wellness and Satisfaction in Retail
In the competitive world of retail, a business’s success hinges not only on the satisfaction of its customers but also on the contentment and well-being of its employees. Happy and healthy employees are more motivated, engaged, and likely to provide exceptional customer service. In this guide, we will explore strategies…
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Nov- 2023 -30 NovemberAdvice
A Guide to Handling Retail Recalls: Best Practices and Communication
In the retail industry, product recalls are not uncommon. They can be caused by various factors such as safety concerns, quality issues, or regulatory compliance problems. How retailers respond to recalls can significantly impact their reputation, customer trust, and financial stability. This comprehensive guide outlines best practices and effective communication…
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22 NovemberAdvice
How to integrate AI into your customer experience
Understanding AI in retail Start by gaining a clear understanding of AI and its diverse applications in the retail sector, from chat bots to recommendation engines. Define your customer experience goals Identify the specific aspects of the customer experience you want to enhance through AI, such as personalisation, support, or…
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Sep- 2023 -6 SeptemberFeatures
How can retailers combat shoplifters?
Retailers have recently reported that they are increasingly dealing with a problem of shoplifting in addition to the rising cost of living issues and inflation. According to the British Retail Consortium, about 850 incidents of violence or abuse against shop workers are recorded every day in Britain and have cost…
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Jun- 2023 -1 JuneClothing & Shoes
Cotton Traders hails ‘most successful’ year to date
Fashion retailer Cotton Traders has welcomed its “most successful financial year to date”, announcing it has increased its yearly turnover by 10.6% to £111m. The company has attributed its performance to a 17% year-on-year increase in new customers gravitating to the brand, as well as a 7.5% increase in its…
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