Technology
This coverage explores how technology shapes the UK retail sector, focusing on digital transformation, e-commerce platforms, in-store innovations, data analytics, and supply chain systems. Reporting highlights how retailers leverage technology to improve efficiency, enhance customer experience, and stay competitive — offering insight for executives, managers, and professionals driving retail innovation and operations.
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Mar- 2025 -24 MarchTechnology
Ocado scales back diversity targets amid DEI crackdown
Ocado has scaled back its diversity targets following a wider rollback of diversity initiatives in the corporate world, The Telegraph has reported. The company’s goal of having 10% of senior management roles be held by people from ethnic minorities has been pushed back to 2030, behind its previous target of…
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18 MarchFeatures
Are salary increases the only way to keep retail staff happy?
In the past few weeks a number of retailers including B&Q and Currys have announced that they will be increasing staff pay. In the case of B&Q it is raising its UK minimum hourly rate to £12.71 per hour, above the National Minimum Wage which is increasing to £12.21 per…
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13 MarchNews
John Lewis staff miss out on bonus despite tripled profits
The John Lewis Partnership has confirmed its staff will not receive a bonus for the third year in a row, despite full-year profits tripling from £42m to £126m, with the group instead focusing on investment into employee pay. For the year ended 25 January 2025, overall sales rose by 3%…
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11 MarchClothing & Shoes
Mango turnover tops €3.3bn in 2024 amid record investment
Mango has hailed its “excellent” full-year results after turnover rose by 7.6% to €3.3bn (£2.8bn) in 2024, while net profit soared by 27% to €219m (£184m), in what the group has called the “best moment of its history” amid record investment. Over the period, full-year EBITDA rose by 19% to…
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10 MarchComment
Tim Waterton: Reinventing customer feedback with HappyOrNot
Tim Waterton, Chief Revenue Officer at HappyOrNot, is on a mission to transform the way businesses gather and act on customer feedback. With a career spanning nearly two decades in customer experience, technology, and data analytics, Waterton has helped shape how major retailers, hospitality businesses, and service providers use real-time…
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Jan- 2025 -22 JanuaryComment
Simon Bell: The rise of ethical retail
Simon Bell, CEO and co-founder of Immaculate Vegan, embodies a rare combination of creative vision and strategic acumen. With a career spanning over three decades in marketing, digital innovation, and e-commerce, Bell has taken his passion for sustainability and ethics to create a premium vegan marketplace. In this feature, Bell…
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7 JanuaryComment
Strategic market entry: when to follow and when to challenge
The decision of how to enter a new market represents one of the most critical strategic choices a retailer can make. While conventional wisdom often suggests avoiding direct competition with established market leaders, the reality is more nuanced. Success depends on carefully analysing market conditions and choosing an approach that…
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3 JanuarySponsored Articles
Halfords revs up omni-channel customer engagement with Aptos Technology
Aptos, a leader in unified commerce solutions, announced today that Halfords has recently extended its use of Aptos software to support its customer engagement and store operations strategies. Halfords is leveraging Aptos’ POS, CRM and Sales Audit applications, with each of these solutions working together to help Halfords deliver inspiring…
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Oct- 2024 -16 OctoberComment
Deliveroo’s VP of Grocery and Retail on the Future of On-Demand Shopping
Suzy McClintock, the Vice President of Grocery and Retail at Deliveroo, has had a career marked by a series of unexpected turns and strategic moves. In a recent interview with Talking Shop, she opened up about her unconventional career path, the evolution of grocery and retail in the on-demand space,…
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Jul- 2024 -30 JulyFeatures
How retailers can prepare for the golden quarter
This is a pivotal time for retailers. With just months to go until the “golden quarter” running up to Christmas, staff have their hands full showcasing products to buyers and influencers, while IT managers do their best to build resilience into back-end systems ahead of the seasonal surge in web…
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