Technology
This coverage explores how technology shapes the UK retail sector, focusing on digital transformation, e-commerce platforms, in-store innovations, data analytics, and supply chain systems. Reporting highlights how retailers leverage technology to improve efficiency, enhance customer experience, and stay competitive — offering insight for executives, managers, and professionals driving retail innovation and operations.
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Jul- 2025 -15 JulyAdvice
Using AI to modernise CX in retail
The retail sector is at a crossroads. At a time when products and prices can often be easily matched, it is increasingly the customer experience that sets brands apart. Research has shown that companies that prioritise customer experience see revenues typically grow 4 – 8% above competitors1. Whether browsing in-store…
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14 JulySponsored Articles
Aptos named leader in IDC MarketScape for mobile POS in fashion retail
Aptos, a leader in unified commerce solutions, today announced its placement in the “Leaders” Category in the IDC MarketScape: Worldwide Mobile Point-of-Sale Software Platforms for Fashion Retail 2025 Vendor Assessment (Doc #US52037824, June 2025). The IDC MarketScape report offers a comprehensive evaluation of mobile point-of-sale (mPOS) software platform vendors, assessing their current…
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10 JulySupermarkets
Tesco to open multi-million pound distribution hub in London
Tesco has announced plans for a new distribution centre at DP World London Gateway, set to open in 2029. The supermarket said the site would strengthen its logistics network and support growth across its store estate. It described the move as a long-term investment in ensuring operations remain “fit for…
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9 JulySupply Chain
DHL Supply Chain to invest £550m in UK and Ireland automation
DHL Supply Chain is to invest £550m to expand its infrastructure and speed up automation across operations in the UK and Ireland, targeting growth in e-commerce and life sciences healthcare. The move builds on the €1bn (£861m) the contract logistics firm has spent on automation over the past three years.…
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9 JulySupermarkets
Lidl to trial self-scanning feature in loyalty app
Lidl GB is to test a new self-scanning feature integrated into its Lidl Plus app, as part of its ongoing investment in digital shopping tools. A friends and family trial will begin at four stores in September, with a phased national rollout planned from 2026. The feature will allow customers…
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9 JulyOnline & Digital
Secret Sales acquires Dutch brands V&D and To Be Dressed
Secret Sales, Europe’s off-price marketplace for fashion and beauty, has acquired V&D (Vroom and Dreesmann) and To Be Dressed in a deal aimed at accelerating growth in the Benelux region. The move marks the return of one of the Netherlands’ “most recognisable” retail names. V&D, which was known for its…
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9 JulySupermarkets
Morrisons launches AI tool to help shoppers find products
Morrisons has reportedly launched a generative AI search tool to help customers locate products in store, according to City AM. Developed in-house using Google Cloud’s Vertex AI platform and Gemini large language models (LLMs), the feature already handles more than 50,000 daily searches during peak periods. This is said to…
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8 JulyFeatures
Retailers vs. returns: is cracking down costing brands more than it’s saving?
Asos became wrapped up in another controversy in late June after the online giant, which shipped 67.2 million orders last year, confirmed it had closed the accounts of “a small number” of customers for returning more clothes than they kept. According to the retailer, this is in breach of its…
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8 JulyHigh Street
Dunelm appoints Sainsbury’s chief as new CEO
Dunelm has announced the appointment of Clodagh Moriarty as its new CEO, effective 1 October 2025. Moriarty is currently chief retail and technology officer at Sainsbury’s. As a member of the operating board, she holds responsibility for all stores and their operations, alongside Sainsbury’s digital offer and strategy, customer experience…
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7 JulyClothing & Shoes
H&M latest retailer to trial staff body cameras
H&M has started trialling body-worn cameras for its staff in the UK as retailers seek to address rising levels of theft and violence in stores. According to This is Money, the Swedish fashion retailer is testing the equipment at branches in Edinburgh, Wood Green and Beckton in London. It follows…
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