Technology
This coverage explores how technology shapes the UK retail sector, focusing on digital transformation, e-commerce platforms, in-store innovations, data analytics, and supply chain systems. Reporting highlights how retailers leverage technology to improve efficiency, enhance customer experience, and stay competitive — offering insight for executives, managers, and professionals driving retail innovation and operations.
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Feb- 2018 -12 FebruaryAnalysis
The evolution of customer care
We live in an increasingly digital world. Throughout the day, consumers use multiple devices and channels to communicate with, and make purchases from, the retailers they use. Digitisation has changed the goal posts for retailers; customer service is evolving into customer convenience. And as more retailers build their services around…
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2 FebruaryTechnology
Apple announces record-breaking quarter with £14.1bn net profit
Technology giant Apple has posted a record-breaking £14.1bn in net profit for the three months ending December 30 2017. The world’s most valuable company also posted a 13% increase in revenue to £62.07bn for the same period. This comes despite a decrease of 1% in the number of iPhones sold…
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Jan- 2018 -17 JanuaryAnalysis
The five retail trends that almost certainly, probably won’t happen in 2018
As we begin the new year, many experts are offering their predictions for the retail industry. However, I think it’s important to provide a unique take on the well-tread predictions pieces with five hotly-tipped trends that won’t actually come to pass in 2018 Social commerce becomes the dominant sales channel…
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12 JanuaryOnline & Digital
Ocado tests robotic assistant for use in its warehouses
Online home delivery supermarket Ocado has revealed the first prototype of a robot to assist staff in its warehouses. The project, dubbed ‘SecondHands’, is designed to maintenance technicians working in Ocado’s automated warehouses, and will learn through observation how to complete tasks that require a level of precision or physical…
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9 JanuaryAdvice
Great expectations: what consumer demands mean for final mile delivery
Those of us in the logistics industry know that,when it comes to parcel deliveries, expectations for quicker services is constantly increasing. In 2016 industry experts predicted a rise in consumer demand for quicker and easier delivery solutions. The Consumer Expectations Study from IBM found that, when choosing whether to buy…
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