Analysis
The evolution of customer care
![Jack Barmby](https://b855165.smushcdn.com/855165/wp-content/uploads/2018/02/Jack-Barmby-hig-res-e1518435486171-895x540.jpg?lossy=1&strip=1&webp=1)
We live in an increasingly digital world. Throughout the day, consumers use multiple devices and channels to communicate with, and make purchases from, the retailers they use.
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