Personalisation
This coverage explores personalisation strategies and technologies shaping the UK retail experience. Reporting highlights data-driven marketing, tailored customer journeys, product customisation, and innovations enhancing engagement and loyalty. Retail executives, brand managers, and digital strategists can use these insights to understand how personalisation drives conversion, retention, and competitive advantage.
-
Nov- 2024 -7 NovemberHigh Street
Pandora delivers 11% organic growth in Q3
Pandora has welcomed organic growth of 11% in its third quarter, as like-for-like sales grew by 7% to 6.1bn DKK (£681m), and operating profit rose to 980m DKK (£109m), up from 920m DKK (£102m) the prior year. Like-for-like growth in key European markets hit 4%, while growth in the US…
Read More » -
Sep- 2024 -12 SeptemberAdvice
How to enhance personalisation by optimising product feeds for trends
Today, fashion retailers face a rapidly changing landscape characterised by rising labour and material costs, persistent shipping delays, and shifting consumer expectations. As consumers increasingly seek ethical and sustainable products while balancing tighter budgets, optimising product feeds for timely and relevant recommendations becomes crucial. Rising costs in daily essentials may…
Read More » -
2 SeptemberFeatures
Is it time to move on? The growing mismatch between retailers and their contact centre providers
Despite the rise of e-commerce, in-person interactions remain vital, with 46% of consumers still preferring to shop in-store for the personal touch and immediate product interaction it provides. However, the expectation for seamless, omni-channel experiences is higher than ever. Brands must integrate their online and offline customer service to meet…
Read More » -
Jun- 2024 -7 JuneAdvice
The power of personalisation in grocery retail
Over the last four years consumer behaviour has undergone a profound transformation, none more apparent than in the realm of grocery shopping. While some have returned to the aisles of brick-and-mortar stores, a significant portion continue to embrace the convenience of digital shopping for their weekly essentials. The shift towards…
Read More » -
7 JuneAdvice
Here’s why AI can boost your customer experience
Artificial intelligence is revolutionising industries across the board, and retail is no exception. Historically associated with sectors like healthcare, finance, and digital marketing, AI is now making significant inroads into both physical and ecommerce retail spaces. Hitachi Solutions has estimated that $40bn (£31.4bn) in additional revenues was driven by AI…
Read More » -
Mar- 2024 -1 MarchFeatures
Five ways to enhance in-store experience
Customers’ in-store experiences are thought to act as triggers for their purchasing decisions. Therefore, developing a genuinely distinctive retail customer experience could be the difference between getting new customers and slipping into the background in a highly competitive industry like retail. Consumers today seek for remarkable experiences rather than just…
Read More » -
Jan- 2024 -5 JanuaryAdvice
Understanding consumer psychology: A retailer’s guide to boosting sales
Consumer psychology is the study of how individuals make decisions related to purchasing goods and services. It explores the intricate web of thoughts, emotions, and behaviours that drive consumers to choose one product over another. Understanding consumer psychology is akin to having the keys to unlocking the potential of your…
Read More » -
Dec- 2023 -27 DecemberAdvice
The Retailer’s Guide to Virtual Reality Shopping Experiences
The retail landscape is evolving rapidly, and one of the most exciting developments is the integration of virtual reality (VR) into the shopping experience. Virtual reality shopping offers a new dimension for both retailers and customers, providing immersive, interactive, and highly engaging experiences. In this guide, we’ll explore how retailers…
Read More » -
19 DecemberAdvice
How to Handle Negative Reviews: A Retailer’s Guide
In today’s digital age, online reviews wield significant power in influencing consumer decisions. For retailers, this means that negative reviews can be a potential minefield, but they also present an opportunity for growth and improvement. Handling negative reviews effectively can turn dissatisfied customers into loyal ones and even boost your…
Read More » -
Nov- 2023 -17 NovemberFeatures
Tim Mason: ‘This will be an Omnichannel Christmas’
Can you tell us a little bit about your career in retail? I started out at Unilever in 1979, before joining Tesco from 1982 to 2012. During that time, I held a variety of senior management positions, including being UK CMO, CEO of Fresh and Easy LLC, and eventually deputy…
Read More »
