Personalisation

Moonpig CEO to step down amid strong FY25

Moonpig CEO Nickyl Raithatha is set to step down after seven years in the role following a 12 month notice period, whilst the company also welcomed rising sales in its full-year results. The board has announced that the search for a successor has commenced and Raithatha will continue to lead…

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Four D2C trends to watch in 2025

Personalisation Personalisation has long been a buzzword in retail, but in 2025 it is becoming a baseline consumer expectation, with many now viewing tailored shopping experiences as a standard rather than a luxury. Personalisation in 2025 goes beyond just product recommendations; it’s about creating an entire experience that speaks to…

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Asos H1 losses narrow amid turnaround despite sales dip

Asos losses narrowed to £69.5m in the first half of the year, down from a loss of £120m the prior year, the “strongest sign” its new commercial model is working, according to the group.  Despite the narrowed losses, sales were down by 13%, driven by continued annualising declines in old…

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Mango turnover tops €3.3bn in 2024 amid record investment

Mango has hailed its “excellent” full-year results after turnover rose by 7.6% to €3.3bn (£2.8bn) in 2024, while net profit soared by 27% to €219m (£184m), in what the group has called the “best moment of its history” amid record investment. Over the period, full-year EBITDA rose by 19% to…

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Pandora delivers 11% organic growth in Q3

Pandora has welcomed organic growth of 11% in its third quarter, as like-for-like sales grew by 7% to 6.1bn DKK (£681m), and operating profit rose to 980m DKK (£109m), up from 920m DKK (£102m) the prior year. Like-for-like growth in key European markets hit 4%, while growth in the US…

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How to enhance personalisation by optimising product feeds for trends

Today, fashion retailers face a rapidly changing landscape characterised by rising labour and material costs, persistent shipping delays, and shifting consumer expectations. As consumers increasingly seek ethical and sustainable products while balancing tighter budgets, optimising product feeds for timely and relevant recommendations becomes crucial. Rising costs in daily essentials may…

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Is it time to move on? The growing mismatch between retailers and their contact centre providers

Despite the rise of e-commerce, in-person interactions remain vital, with 46% of consumers still preferring to shop in-store for the personal touch and immediate product interaction it provides. However, the expectation for seamless, omni-channel experiences is higher than ever. Brands must integrate their online and offline customer service to meet…

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The power of personalisation in grocery retail

Over the last four years consumer behaviour has undergone a profound transformation, none more apparent than in the realm of grocery shopping. While some have returned to the aisles of brick-and-mortar stores, a significant portion continue to embrace the convenience of digital shopping for their weekly essentials. The shift towards…

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