Personalisation

Four D2C trends to watch in 2025

Personalisation Personalisation has long been a buzzword in retail, but in 2025 it is becoming a baseline consumer expectation, with…

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Pandora delivers 11% organic growth in Q3

Pandora has welcomed organic growth of 11% in its third quarter, as like-for-like sales grew by 7% to 6.1bn DKK…

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How to enhance personalisation by optimising product feeds for trends

Today, fashion retailers face a rapidly changing landscape characterised by rising labour and material costs, persistent shipping delays, and shifting…

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Is it time to move on? The growing mismatch between retailers and their contact centre providers

Despite the rise of e-commerce, in-person interactions remain vital, with 46% of consumers still preferring to shop in-store for the…

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The power of personalisation in grocery retail

Over the last four years consumer behaviour has undergone a profound transformation, none more apparent than in the realm of…

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Here’s why AI can boost your customer experience

Artificial intelligence is revolutionising industries across the board, and retail is no exception. Historically associated with sectors like healthcare, finance,…

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Five ways to enhance in-store experience

Customers’ in-store experiences are thought to act as triggers for their purchasing decisions. Therefore, developing a genuinely distinctive retail customer…

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Understanding consumer psychology: A retailer’s guide to boosting sales

Consumer psychology is the study of how individuals make decisions related to purchasing goods and services. It explores the intricate…

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