Personalisation
This coverage explores personalisation strategies and technologies shaping the UK retail experience. Reporting highlights data-driven marketing, tailored customer journeys, product customisation, and innovations enhancing engagement and loyalty. Retail executives, brand managers, and digital strategists can use these insights to understand how personalisation drives conversion, retention, and competitive advantage.
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Oct- 2025 -28 OctoberClothing & Shoes
New Look launches its first national loyalty programme
Fashion retailer New Look has rolled out its first nationwide loyalty scheme, Club New Look, as part of its wider digital transformation strategy. The free-to-join programme offers members exclusive discounts, early access to product launches and entry to prize draws. It follows a successful trial earlier this year and is…
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17 OctoberHealth & Beauty
Zalando appoints L’Oreal exec as beauty VP
Zalando has appointed former L’Oreal executive Thomas Schwulera as its new vice president for beauty. Schwulera spent more than a decade in senior leadership roles across Europe and the company’s global headquarters in Paris with a background that includes expertise in digital transformation, e-commerce and premium beauty brand management. He…
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Sep- 2025 -17 SeptemberOnline & Digital
Moonpig remains on track to meet FY26 guidance
Moonpig has announced that it remains on track to meet its FY26 guidance after reporting trading was in line with expectations since the start of the financial year (commencing 1 May 2025). The online greeting card and gifting group has seen revenues grow by 10% year-on-year since the start of…
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10 SeptemberComment
Rethinking retail rewards in an era of ad fatigue
UK consumers are navigating a relentless wave of marketing exposure. Estimates suggest the average person sees between 6,000 and 10,000 brand messages each day, and nearly a quarter (23.7%) of adults now actively block ads online. For retailers, this raises a fundamental challenge: if customers are tuning out, how do…
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Aug- 2025 -28 AugustPeople Moves
Lululemon appoints first chief AI and technology officer
Lululemon has announced the appointment of Ranju Das as its first chief artificial intelligence and technology officer, effective from 2 September. Das will lead the retailer’s technology organisation and oversee the development and execution of its AI and digital strategy. He will report to chief executive Calvin McDonald and join…
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15 AugustOnline & Digital
WH Smith completes Funky Pigeon sale
WH Smith has confirmed that it has completed the sale of Funky Pigeon to Card Factory for £24m. Following the disposal, WH Smith has stated that it has completed its move to becoming a pure play global travel retailer. As a result of this deal Card Factory is now the…
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Jul- 2025 -29 JulyOnline & Digital
Debenhams partners with Pinterest to boost brand awareness
Debenhams has partnered with Pinterest as part of efforts to increase brand awareness and boost customer growth. Debenhams is the first group brand in the UK to launch a campaign on the online platform this year. The online department store said it is working closely with Pinterest on a marketing…
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29 JulyHigh Street
Card Factory acquires Funky Pigeon from WH Smith for £24m
Card Factory has agreed to acquire online personalised greeting cards group Funky Pigeon from WH Smith for £24m. Once the deal is complete, Card Factory will be the second largest online card and attached gift retailer in the UK market, according to the group. It added that over time, Funky…
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Jun- 2025 -26 JuneOnline & Digital
Moonpig CEO to step down amid strong FY25
Moonpig CEO Nickyl Raithatha is set to step down after seven years in the role following a 12 month notice period, whilst the company also welcomed rising sales in its full-year results. The board has announced that the search for a successor has commenced and Raithatha will continue to lead…
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Apr- 2025 -28 AprilComment
Four D2C trends to watch in 2025
Personalisation Personalisation has long been a buzzword in retail, but in 2025 it is becoming a baseline consumer expectation, with many now viewing tailored shopping experiences as a standard rather than a luxury. Personalisation in 2025 goes beyond just product recommendations; it’s about creating an entire experience that speaks to…
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