Personalisation
This coverage explores personalisation strategies and technologies shaping the UK retail experience. Reporting highlights data-driven marketing, tailored customer journeys, product customisation, and innovations enhancing engagement and loyalty. Retail executives, brand managers, and digital strategists can use these insights to understand how personalisation drives conversion, retention, and competitive advantage.
-
Aug- 2025 -28 AugustPeople Moves
Lululemon appoints first chief AI and technology officer
Lululemon has announced the appointment of Ranju Das as its first chief artificial intelligence and technology officer, effective from 2 September. Das will lead the retailer’s technology organisation and oversee the development and execution of its AI and digital strategy. He will report to chief executive Calvin McDonald and join…
Read More » -
15 AugustOnline & Digital
WH Smith completes Funky Pigeon sale
WH Smith has confirmed that it has completed the sale of Funky Pigeon to Card Factory for £24m. Following the disposal, WH Smith has stated that it has completed its move to becoming a pure play global travel retailer. As a result of this deal Card Factory is now the…
Read More » -
Jul- 2025 -29 JulyOnline & Digital
Debenhams partners with Pinterest to boost brand awareness
Debenhams has partnered with Pinterest as part of efforts to increase brand awareness and boost customer growth. Debenhams is the first group brand in the UK to launch a campaign on the online platform this year. The online department store said it is working closely with Pinterest on a marketing…
Read More » -
29 JulyHigh Street
Card Factory acquires Funky Pigeon from WH Smith for £24m
Card Factory has agreed to acquire online personalised greeting cards group Funky Pigeon from WH Smith for £24m. Once the deal is complete, Card Factory will be the second largest online card and attached gift retailer in the UK market, according to the group. It added that over time, Funky…
Read More » -
Jun- 2025 -26 JuneOnline & Digital
Moonpig CEO to step down amid strong FY25
Moonpig CEO Nickyl Raithatha is set to step down after seven years in the role following a 12 month notice period, whilst the company also welcomed rising sales in its full-year results. The board has announced that the search for a successor has commenced and Raithatha will continue to lead…
Read More » -
Apr- 2025 -28 AprilComment
Four D2C trends to watch in 2025
Personalisation Personalisation has long been a buzzword in retail, but in 2025 it is becoming a baseline consumer expectation, with many now viewing tailored shopping experiences as a standard rather than a luxury. Personalisation in 2025 goes beyond just product recommendations; it’s about creating an entire experience that speaks to…
Read More » -
24 AprilClothing & Shoes
Asos H1 losses narrow amid turnaround despite sales dip
Asos losses narrowed to £69.5m in the first half of the year, down from a loss of £120m the prior year, the “strongest sign” its new commercial model is working, according to the group. Despite the narrowed losses, sales were down by 13%, driven by continued annualising declines in old…
Read More » -
Mar- 2025 -11 MarchClothing & Shoes
Mango turnover tops €3.3bn in 2024 amid record investment
Mango has hailed its “excellent” full-year results after turnover rose by 7.6% to €3.3bn (£2.8bn) in 2024, while net profit soared by 27% to €219m (£184m), in what the group has called the “best moment of its history” amid record investment. Over the period, full-year EBITDA rose by 19% to…
Read More » -
Dec- 2024 -13 DecemberAdvice
Plinc’s Stuart Russell on AI and personalised retail marketing
In an era of constant transformation, staying relevant to customers while achieving business objectives is no small feat for retailers. Stuart Russell, chief strategy officer at Plinc, has built a career solving this puzzle. His experience in customer marketing spans over two decades, touching industries as diverse as gaming, travel,…
Read More » -
Nov- 2024 -29 NovemberFeatures
The tricks and tips behind successful retail email marketing
When Jim Rudall, Head of EMEA at Intuit Mailchimp, reflects on his career, it is clear he has navigated an eclectic journey. From aspiring musician to tech innovator, Rudall’s story is a masterclass in adaptability and leadership. At the heart of his current mission is a drive to harness cutting-edge…
Read More »
