Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Aug- 2024 -9 AugustNews
Today’s news in brief-9/8/24
Recent riots and protests across UK towns have significantly deterred shoppers, leading to a 4.8% decrease in footfall across high streets and retail destinations. Regional cities like North Yorkshire and the West Midlands were hardest hit, experiencing declines as steep as 12.9%. The Retail Trust has reported an increase in…
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Jul- 2024 -30 JulyFeatures
How retailers can prepare for the golden quarter
This is a pivotal time for retailers. With just months to go until the “golden quarter” running up to Christmas, staff have their hands full showcasing products to buyers and influencers, while IT managers do their best to build resilience into back-end systems ahead of the seasonal surge in web…
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23 JulyClothing & Shoes
Matalan adds over 25 new brands to online offering
Matalan has added over 25 new third-party brands as part of its efforts to improve the choice quality products on offer. Over the next few months, customers will see a host of new brands available on the Matalan website across all core categories. This includes womenswear options from fashion-forward brands…
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19 JulyAdvice
To charge or not to charge: how to adjust your return policy
In the last couple of years, the debate of charging for online returns has sparked considerable discussion among both retailers and customers. Some industry players are of the opinion that return fees mitigate costs and deter frivolous returns, while others argue that such policies jeopardise customer satisfaction and brand loyalty.…
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12 JulyNews
Today’s news in brief-12/7/24
Carpetright, facing intensified competition and reduced demand, has enlisted PwC to explore a potential sale. This move, likely to proceed as a pre-pack deal or a company voluntary agreement, aims to stabilise the company amidst financial pressures exacerbated by recent cyberattacks and operational restructuring efforts. The retailer has already initiated…
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12 JulyElectrical
Currys speeds up UK store investment programme
Currys has announced that it will be making further investments in its store portfolio, which will see 50 of its largest stores undergo makeovers to include new categories, seasonal showcases, and “a focus on reinvigorating megastore entrance space”. It comes as Currys believes the blended in-store and online omnichannel model…
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Jun- 2024 -17 JuneFeatures
Mastering retail advertising: Strategies and best practices
Standing out from the crowd in the UK retail sector is a significant challenge. Effective advertising is crucial for achieving this goal, as it helps to build brand recognition, attract new customers, and retain existing ones. Understanding your audience The foundation of any successful advertising campaign is a thorough understanding…
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14 JuneAdvice
Squeezed retailers are losing margin to wasteful online expenditure – and they don’t even know it
In recent years, retailers have faced a relentless squeeze on their margins. The impact of inflation has driven up the costs of goods, rent on stores and warehouses, and energy bills. Furthermore, supply chain disruptions caused by ongoing global conflicts, and a cost-of-living crisis, have further tightened budgets. These challenges…
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14 JuneClothing & Shoes
Wolford appoints new chief executive
Wolford has announced that Regis Rimbert has been appointed as the group’s new chief executive, succeeding Silvia Azzali. Rimbert has more than 20 years of leadership experience across the fashion and luxury sectors, spearheading transformative initiatives in retail, online, and international operations. Wolford said that with “pivotal roles at renowned…
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May- 2024 -22 MayClothing & Shoes
Mango opens new store in Angel Central
Fashion brand Mango has announced the opening of a new location at Angel Central, the retail and leisure destination located in the heart of Islington, as the brand continues to roll out its ambitious expansion plans. The leading retailer has opened a 3,200 sq ft unit on Angel Central’s ground…
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