Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Feb- 2025 -24 FebruaryFeatures
The decline of UK department stores: can they survive?
The decline of department stores in the UK has been one of the most significant shifts in the retail sector in recent years. High street giants that once defined the shopping experience have faced unprecedented challenges, leaving behind empty storefronts and a stark reminder of how much the landscape has…
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7 FebruaryPeople Moves
John Lewis appoints Net-A-Porter MD as CCO
John Lewis has announced the appointment of Vikki Kavanagh as chief commercial officer to run the retailer’s commercial function. Kavanagh joins John Lewis from Yoox Net-A-Porter Group where she most recently served as managing director of both Net-A-Porter and Mr Porter. Before her MD positions, Kavanagh previously held senior buying…
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7 FebruaryPeople Moves
M&S recruits John Lyttle as clothing MD amid leadership reshuffle
M&S has announced that John Lyttle, the former CEO of Boohoo, will be joining as managing director of clothing, home and beauty on 3 March. The news comes as the retailer’s current MD of clothing, home and beauty, Richard Price, who has held the role since 2020, will be leaving…
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Jan- 2025 -29 JanuaryClothing & Shoes
Castore revenues up 16% YOY in December
Castore has revealed that its revenues grew 16% year-on-year in December, a record Christmas period for the brand. The brand put this down to the sportswear market remaining resilient compared with other retail markets. Castore revealed that over 150,000 football shirts were sold in the final weeks before Christmas. The…
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27 JanuaryComment
Elevating retail with intuition, strategy, and people-first leadership
Wizz Selvey, founder of Wizz&Co, is a retail strategist and brand consultant whose career has been defined by a unique blend of intuition, creativity, and hands-on experience. From her early days in retail to leading buying at Selfridges and now running her consultancy, Selvey has developed a reputation for helping…
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15 JanuaryNews-In-Brief
Today’s news in brief-15/1/25
Inflation in the UK unexpectedly fell to 2.5% in December, marking its first decline in three months, according to the ONS. The decrease, attributed to reduced hotel and tobacco prices despite rising fuel costs, exceeded expectations, as analysts had predicted inflation would remain steady at 2.6%. While inflation remains above…
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15 JanuaryElectrical
Currys raises profit outlook amid ‘strong peak trading’
Currys has revealed that it expects its profit-before-tax to land between £145-155m for the full year, 23-31% ahead of consensus expectations. It comes after the company saw its revenues rise 2% like-for-like in the UK and Ireland in the 10 weeks ended 4 January, what the company refers to as…
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8 JanuaryComment
Shaping the future of retail analytics
Diane Wehrle, co-founder of Springboard, is a name synonymous with retail data innovation. Her journey from a business graduate to a pioneer in retail analytics is a testament to vision, resilience, and seizing untapped opportunities. In an industry often starved for real-time, actionable insights, Wehrle’s work has transformed how retailers…
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8 JanuaryDIY
Topps Tiles CEO to step down as sales return to growth
Topps Tiles has announced that CEO Rob Parker will retire from the business after 18 years as sales returned to growth in the early weeks of the new financial year. Parker joined the retailer in 2007 and served as CFO for 12 years before becoming CEO in 2019. He will…
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3 JanuarySponsored Articles
Halfords revs up omni-channel customer engagement with Aptos Technology
Aptos, a leader in unified commerce solutions, announced today that Halfords has recently extended its use of Aptos software to support its customer engagement and store operations strategies. Halfords is leveraging Aptos’ POS, CRM and Sales Audit applications, with each of these solutions working together to help Halfords deliver inspiring…
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