Omnichannel

Black Friday is not a day, it’s a ‘bargain bonanza’ fortnight

With recent reports lamenting the demise of the high street, one could be forgiven for thinking that physical stores have…

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How to ensure a connected customer journey

Today’s customers know nothing of boundaries. They want to buy anything, anytime, anywhere, and often use multiple channels to shop…

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The future’s bright, the future’s automation?

Last month high street stalwart Marks & Spencer (M&S) announced plans to overhaul its customer services department with an AI…

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How can physical retailers out-convenience the online giants?

With the likes of Amazon and other online giants seemingly dominating the landscape and creating challenges for physical retailers, there…

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The four pillars of expert customer service in fashion retail

According to the Business of Fashion report, fashion retailers face three main challenges in 2018. First, they’re facing economic challenges…

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Is your omnichannel strategy costing or saving you money?

For retailers that operate both online and physical stores, an ongoing challenge is to find a way to compete directly…

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How to embrace the ‘age of the customer’ whilst weathering the retail storm

The phrase ‘the customer is always right’ has never been more apt. Today’s customers are savvier than ever before and…

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Five ways an omnichannel strategy can improve customer experience

A customer-centric strategy is the only way retailers can remain competitive in a rapidly changing retail environment. How does an…

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The end of the High Street as we know it? Part II

Like many other Retail Sector readers, I found Kareena Uttamchandani’s post this week about the end of high street fascinating…

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Omnichannel experience ‘key to survival of high street’, shoppers say

Over 52% of shoppers in the UK believe that retailers need to offer a more seamless experience between online and…

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