Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
-
May- 2019 -24 MayAdvice
Achieving sustainable growth through digital in an unstable time
How much do you use your smartphone? I recently tracked my own personal usage and found that I use my phone for about three hours a day, receiving around 250 notifications and unlocking my phone around 100 times in the process. I’m sure these numbers would be relatable to many…
Read More » -
10 MayAdvice
How to put the consumer first in modern digitally disrupted retail space
The retail industry has changed drastically over the last 12 months. The failure of retail brands like Toys R’ Us and BHS are just the most recent reminders that digital disruption continues to take its toll on the unprepared. The way we are shopping has changed, as have our expectations…
Read More » -
2 May
What can the West learn from Amazon China’s failure?
Amazon China did not do enough to build on brand reputation, and it is only until they can appease the demands of an increasingly connected and experience-orientated consumer base that they have a chance of challenging the giants in the East. For native businesses in the East, the rapidly developing…
Read More » -
Apr- 2019 -15 AprilAdvice
An opportunity for fashion retailers to shine
Almost everywhere we turn there are proclamations of retail doom, high street downfall and talk that things have never been so tough. Just last month, the fashion retailer Select announced that it was preparing to call in the administrators, putting 2,000 jobs at risk. However, there has also been some…
Read More » -
Mar- 2019 -19 MarchAdvice
Hard times on the high street
The widespread impact of digital is a daily reality, but few cases have been so apparent to the everyday consumer than the disruption of retail. This trend has contributed to familiar retail names like Toys R Us, BHS and HMV falling into the hands of administrators, at risk of joining…
Read More » -
13 MarchAdvice
Reimagining the retail bridge between online and offline shopping
The rise of retail giants like Amazon is a widely documented trend with many digital, built-in-the-cloud market entrants having overtaken and displaced the entrenched high street brands we’ve loved and are now losing. However, as more bricks-and-mortar retailers expand their e-commerce offerings and online giants increasingly begin to physically ‘set…
Read More » -
11 MarchAdvice
Delivering ROI in B2B e-commerce
The importance of e-commerce in the B2B landscape is growing exponentially. In the past, digital commerce used to be an afterthought for wholesalers but it is now the dominant sales channel for B2B vendors. In fact, research from Forrester found that 54% of these businesses deem their website to be…
Read More » -
7 MarchOnline & Digital
Smartphone now dominant device for buying online
For the first time, shoppers spent more money through their smartphones when accessing UK retail sites than either of the other two major device types – desktop or tablet – according to quarterly data from the IMRG Capgemini e-Retail Sales Index. In Q4 2018/19 – which covers the festive period…
Read More » -
Feb- 2019 -22 FebruaryComment
The ever-demanding omnichannel world – leading the charge with leadership
The battle to gain and retain consumers continues across sectors and markets. As the National Retail Federation’s largest global retail conference and expo highlighted earlier this year, the winners will be those that have the ability to create a seamless end-to-end experience digitally as well as in-store, as well as…
Read More » -
12 FebruaryAdvice
Gender fluid fashion: Are your stores and colleagues ready to assist?
Fashion retailers are masters at riding the Zeitgeist. So with interest in gender fluidity mushrooming across the globe, it’s no surprise that innovative retailers are reaching out to a growing band of consumers who like their jeans, jackets, tops and trainers to be gender neutral. Statistics reveal that 56% of…
Read More »
