Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Feb- 2020 -12 FebruaryComment
How to adapt rapidly to grow your business
Post-Christmas is always a time for the retail sector to regroup, scrutinising what’s gone well, where the challenges lie and what needs to change in 2020. Retail is undergoing change at pace and survival depends on being able to adapt at pace too. According to the British Beauty Council, fast…
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5 FebruaryPeople Moves
Wilko appoints Jerome Saint-Marc as its first CEO
Home and garden needs retailer Wilko appointed Jerome Saint-Marc as its first ever CEO to help “lead the business forward”. Wilko said Saint-Marc will deliver the “day to day leadership, energy and alignment” around Wilko’s strategic repositioning to reinvent the company’s customer proposition to take on a stronger product-focussed orientation…
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4 FebruaryComment
How to find money in revenue leakage dashboards and improve buyer journeys
Retailers are facing a constant battle to gain and maintain loyal customers while keeping up with the relentless pace of retail and squaring off with industry giants like Amazon. Same-day delivery and one-click payments have led customers to expect more of retailers regardless of their size or the vertical they…
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Jan- 2020 -13 JanuaryComment
How retailers can stand out from the crowd in 2020
The start of the year is always a good moment to reflect on what the months ahead – indeed decade ahead – might bring for our industry. It’s an exercise i’ve done many times and yet, this year, setting out predictions felt a little challenging. This is, at least in…
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Dec- 2019 -4 DecemberComment
Maintaining a sense of balance in the omnichannel
Marketers often face a challenge when balancing their use of online and offline channels. If one is much heavier than the other, marketing effectiveness can slump, lacking energy and appeal. Digital and physical can work in tandem to trigger consumer engagement and if this is timed correctly, they can complement…
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Nov- 2019 -26 NovemberHigh Street
Pets at Home reveals ‘strong’ first half results
Pets at Home has reported a “strong” first half in the 28 weeks to 10 October, resulting in a pre-tax increase of 10.2% to £41.7m. Retail sales rose by over 8% in the first half as omnichannel revenues increased by 31.7% to £46.5m The pet retailer said group revenue also…
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19 NovemberComment
What retailers can learn from Europe’s top performers about transformation
With e-commerce being the fastest growing segment of the retail market in Europe and North America, it would be natural to assume that the online store should be the key focus for retailers. However, in reality, this is not so clear-cut. Following recent research from Google and e-commerce consultancy Practicology,…
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Oct- 2019 -21 OctoberAdvice
How to bring the department store CX to your digital channels
The past few years have been cataclysmic for the health and beauty industry; with new pressures, market forces and trends at play, from sustainability, issues surrounding representation and transparency of supply chain management and ingredients. These moving parts have not been made easier by changes in consumer behaviour and a…
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9 OctoberOnline & Digital
Toys R Us partners with Target to relaunch website
Collapsed toy retailer Toys R Us has relaunched online after its owner TruKids announced a partnership with American retail giant Target to help power its e-commerce offering. Target’s toy assortment, digital capabilities and fulfillment services allows Toys R Us to have an online presence as it prepares to launch a…
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Aug- 2019 -19 AugustAdvice
Retail versus digital – can’t we all just get along?
There’s no doubt about it – consumer behaviour has, without question, been one of the main drivers that has contributed to the volume of store closures that we’re seeing now more than ever before. And in some ways, this ‘shift in consumer behaviour’ is to blame for the ‘bricks versus…
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