Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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May- 2020 -21 MayComment
Dealing with true demand today to help customers for the coming months
With the COVID-19 novel coronavirus on the rise worldwide, retailers are being forced to rethink their supply strategies on the fly. Demand for sundries and medical essentials is booming – especially via “buy online, pick up in store” (BOPIS) as well as curbside and home delivery channels that aid with…
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21 MayHigh Street
Pets at Home sales top £1bn for the first time
Total annual revenue at Pets at Home exceeded £1bn for the first time in its history, increasing 10.2% to £1,058.8m in the full-year ended 26 March 2020 . Like-for-like revenue also surged 9% during the period, while retail like-for-like revenue was up 9.4%, marking a 15% rise on a two-year…
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12 MayComment
The impact of extended returns policies for retailers and customers
Many retailers have announced that they will be extending their returns policies to help customers adapt to the current situation. Coronavirus has certainly forced businesses to make critical decisions over a very short space of time, with the ability to engage in normal shopping practices removed and adaption required immediately.…
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11 MayComment
From dark store to hybrid store – adapting to a new world order
It’s safe to say the embattled UK high street had a rocky start to the year, with a reported 18,248 retail jobs lost and 1,211 shops closed in the first two months of the year alone. In fact, in February, the high street saw a 7.8% drop in footfall, as…
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5 MayAnalysis
How can retailers increase stock efficiency in a fast-moving fashion retail environment?
Retailers around the world are facing unprecedented challenges and many are struggling to contend with the need to balance consumer demand with profitability. At the same time, global events – from political upheaval to health crises – are forcing retailers to operate under more uncertain conditions than ever before. Consumers…
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Apr- 2020 -2 AprilCoronavirus
Pets at Home to beat guidance amid spiked demand
Pets at Home has revealed that its closing weeks of full-year trading saw “exceptional levels of demand” amid the ongoing coronavirus pandemic. In the period ended 26 March 2020, existing customers increased their average basket size, whilst new customers have accessed its pet products and healthcare services. Trading was largely…
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Mar- 2020 -23 MarchAdvice
How retailers can stay successful when face-to-face marketing and selling is affected
As coronavirus spreads, companies are taking preventive measures to try to keep their employees safe. But with these measures, day-to-day business processes – including manufacturing, marketing, and selling – are being put to the test. How are businesses being affected by Coronavirus? Companies are caught in a spiral of uncertainty,…
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19 MarchAnalysis
Huge increase in online sales across Italy offers hope for struggling retailers in the UK and Ireland
Global financial markets continue to suffer from the impact of coronavirus, with economists predicting the slowest rate of global growth since 2009. However, the current lockdown taking place in Italy has actually instigated a significant boom in e-commerce sales. With people quarantined at home, and schools, universities, theatres, cinemas, museums,…
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17 MarchAdvice
Bracing for coronavirus’ impact on supply chain and e-commerce
As the coronavirus continues to spread across continents, new ramifications of the deadly outbreak are being revealed daily. Supply chain distribution With the quarantine of Wuhan, China, and more than a dozen other cities in a region known as a manufacturing hub, more than 45 days of manufacturing have been…
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17 MarchAdvice
Rethinking Retail: How to put customers at the heart of your strategy
How can you accelerate your in-store sales? In HappyOrNot’s upcoming webinar, discover the science behind purchasing behaviours, the ways you can increase your conversions by focusing on customer experience, and as a bonus, San Francisco 49ers will share how they have achieved a 98.99% customer loyalty. Key Details: When: March 24th – 15:00…
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