Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Sep- 2021 -17 SeptemberFeatures
eyezon – Reinventing live video for retail
Tell us more about the history of eyezon and how it got started The company started a little over four years ago, initially as an R&D project. We didn’t launch with the idea of being a business immediately. It was a team of textual web developers, software developers, and marketing…
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14 SeptemberAdvice
Embracing Google Shopping and omnichannel strategies post-lockdown
The relaxation of restrictions on June 21 – or as it has become known in the media, ‘Freedom Day’ – was meant to be a return to normality. For brick and mortar retailers especially, this represented a chance for them to increase sales and recoup losses endured during lockdown. However,…
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6 SeptemberHigh Street
New Look appoints new non-executive chairman
New Look has announced that Mike Coupe will succeed Alistair McGeorge as non-executive chairman of the company, effective 29 September 2021. McGeorge stepped down after returning to New Look as executive chairman in November 2017 to “begin the Company’s turnaround strategy”. Coupe previously worked at J Sainsbury plc as CEO,…
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1 SeptemberAdvice
Accelerating retail transformation to drive growth
Retailers have faced a tough year. Stay-at-home orders and the resulting shift to online saw buyer behaviour altered. Consumers across the globe flocked online in numbers not forecast for a decade. McKinsey’s UK Consumer Sentiment research highlighted that 63 per cent of consumers tried new shopping behaviours in the past year,…
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Aug- 2021 -18 AugustAdvice
In-store retail is due for a comeback: how to succeed in the post-vax reopening
Bricks and mortar retail has had a difficult year, and while the situation is improving as vaccines roll out, it’s clear that business as usual is still a long way off. The sector is still reeling from the impact of the Covid crisis, and retailers of every size have been…
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17 AugustAnalysis
Consumers prefer face to face when it comes to buying cosmetics
There’s no doubting e-commerce’s convenience. Next-day delivery used to be the pinnacle of fast, efficient service but with the growing range of same-day delivery options and even within-the-hour services in the grocery space, any whim can be sated in a matter of minutes. But convenience isn’t everything and despite e-commerce…
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12 AugustAdvice
Building customer experiences that evolve with the user
The Covid-19 pandemic acted as a catalyst in the growth of online sales for the retail sector – which for some companies was a move they simply, and understandably, were not prepared for. This unprecedented shift to online meant that a basic e-commerce function on a website in many cases…
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4 AugustClothing & Shoes
New Look posts Q1 profits of £15m
New Look has swung to a £15m adjusted EBITDA profit in the first quarter of FY22, compared with losses of £16m in Q1 FY21. The group reported that total revenue increased 181.7% year-on-year to £194.4m during the 13 week period ended 26 June 2021. However, the fashion retailer also announced…
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Jul- 2021 -29 JulyHigh Street
Pets at Home sees sales soar to £377.8m
Pets at Home has seen its first quarter revenues grow 25.7% to £377.8m as the retailer continues to witness a “strong sales momentum”. In the 16 weeks to 25 July, the retailer saw like-for-like revenue up 30.2%, or 29.4% on a two-year basis, which it said reflected “continued strong growth…
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19 JulySport & Leisure
NBA launches debut UK store in partnership with Fanatics
The National Basketball Association (NBA), in partnership with sports merchandise retailer Fanatics, has announced the launch of a debut UK NBA store. Located at 14-16 Foubert’s Place in London’s Carnaby, Soho area, the store features a range of NBA and WNBA merchandise and memorabilia. Products such as apparel, jerseys, headwear,…
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