Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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May- 2025 -20 MayFeatures
What’s next for next-day deliveries?
Once the gold standard of eCommerce innovation, next-day delivery was long seen as the pinnacle of convenience – a service so fast, so frictionless, it fundamentally altered consumer expectations across retail categories. It forced grocers, fashion brands, electronics giants, and independent merchants alike to rethink supply chains, last-mile logistics, and…
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12 MayFeatures
Supermarket chains are betting big on small stores
Asda plans to open 25 new convenience stores between June and December, having only opened 12 last year. As part of its latest turnaround strategy, the retailer is moving faster, cutting deeper, and getting closer to where people live. It looks like other retailers are doing the same. Tesco, Waitrose…
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7 MayFeatures
Retailers at risk: how cyber threats are shaping the future of commerce
In recent weeks two major UK retailers – Marks and Spencer and Co-op – have fallen victim to high-profile cyber attacks that sent ripples through the entire retail sector. These breaches were a stark reminder that no company, no matter how established or trusted, is immune from cyber threats. As…
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Apr- 2025 -29 AprilNews-In-Brief
Today’s news in brief-29/4/25
Primark reported a 1% rise in sales to £4.47bn in the first half of the year, with adjusted operating profit up 8% to £540m. However, UK and Ireland sales fell by 4% due to cautious consumer spending and mild autumn weather affecting seasonal purchases. The retailer’s market share in the…
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29 AprilClothing & Shoes
Gymshark clears £600m revenue barrier for first time
Gymshark has revealed that it posted revenues of £607.3m for the year ended 31 July 2024, surpassing the £600m mark for the first time. This figure was an increase of 9% from the £556.2m it posted in the previous year, marking the 12th consecutive year of growth for the company.…
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28 AprilComment
Four D2C trends to watch in 2025
Personalisation Personalisation has long been a buzzword in retail, but in 2025 it is becoming a baseline consumer expectation, with many now viewing tailored shopping experiences as a standard rather than a luxury. Personalisation in 2025 goes beyond just product recommendations; it’s about creating an entire experience that speaks to…
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15 AprilNews-In-Brief
Today’s news in brief-15/4/25
Halfords has appointed Henry Birch, former CEO of The Very Group, as its new chief executive, replacing Graham Stapleton, who steps down after seven years. Under Stapleton’s leadership, Halfords transformed from a cycling and motoring retailer into an omnichannel motoring services specialist, growing annual revenues from £1.1bn to £1.7bn. Birch,…
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15 AprilSport & Leisure
Former Very Group CEO to take over as Halfords boss
Halfords has announced that Graham Stapleton is stepping down as CEO, with Henry Birch replacing him in the role. Stapleton has led Halfords for over seven years, and during his tenure has helped see annual revenues grow from £1.1bn to £1.7bn, with more than half of sales now service-related. Henry…
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4 AprilNews-In-Brief
Today’s news in brief-4/4/25
Manchester-based online retailer THG has successfully completed its debt refinancing, extending arrangements until December 2029. The refinancing includes a partial extension of its Term Loan B to €445m (£376.6m), a £74m repayment of Term Loan A, and the extension of a £150m revolving credit facility to May 2029. The move…
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3 AprilNews-In-Brief
Today’s news in brief-3/4/25
The Co-op has reported a sixfold surge in full-year pre-tax profits, rising to £161m from £28m the previous year, despite facing over £200m in new headwinds and investment costs. This growth was driven by increased operating profits, which climbed by £34m to £131m, alongside improved returns from Funeralcare plan investments.…
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