Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Mar- 2023 -28 MarchNews
Matalan appoints new CEO and chair
Leading omnichannel fashion and homeware retailer Matalan has announced the appointment of Jo Whitfield OBE as CEO of the company and Karl-Heinz Holland as chair. Holland previously spent 23 years at Lidl Group, six of those as CEO. He also served as CEO of DIA Group, a leading network of…
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21 MarchDIY
Screwfix acquires assets of Connect Distribution Services Limited
Screwfix, the omnichannel trade retailer and part of Kingfisher plc, has announced it has acquired the stock, intellectual property, contracts and fixed assets of Connect Distribution Services out of administration, for a cash consideration of £3m. Connect Distribution Services Limited is a retailer of appliance spares, accessories and consumables to…
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21 MarchClothing & Shoes
New Look places 70 head office roles at risk
Around 70 jobs could be at risk across New Look’s London and Weymouth head offices following a restructure of the group. According to the group, the move is part of a wider review of its operating model and structure, and could impact several departments across both offices. New Look currently…
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8 MarchComment
Data is the perfect conversation starter for retailers – check out Tesco for proof
Improving online and in-store integration is a priority for many omnichannel retailers in 2023. Tesco, for instance, has seen huge success by making its Tesco Pay + app integral to improving the customer in-store experience. The app allows customers to pay with their phones and collect Clubcard points, and has…
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Feb- 2023 -21 FebruaryNews
Marks & Spencer launches The Sport Edit following acquisition
Marks & Spencer has launched The Sports Edit on M&S.com, following the acquisition of the sports platform at the beginning of 2022. The new sportswear collection will include more than 200 sportswear and apparel products across women’s activewear and apparel from third-party brands including Beyond Yoga, FP Movement, Girlfriend Collective…
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10 FebruaryHigh Street
Watches of Switzerland falls short of expectations amid Christmas strikes
Watches of Switzerland has reported that its revenues increased 17% to £407m in the 13 weeks to January 29 this year, narrowly falling short of analysts’ consensus expectations of £425m. The company said its lower than expected sales growth was because of rail and postal strikes over Christmas and general…
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8 FebruaryEconomy
Inflation to add £18.2bn to UK non-food sales
Inflation is set to add around £18.2bn to non-food sales in the UK according to the Ecommerce Delivery Benchmark Report 2023, commissioned by Auctane in partnership with Retail Economics. Sales values are expected to hit £249bn in 2023 with the additional £18.2bn, a 2.6% increase, driven entirely by rising consumer…
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7 FebruaryClothing & Shoes
Crew Clothing to open 40 brick-and-mortar stores by 2025
Crew Clothing has plans to open 40 new brick-and-mortar stores by 2025 across market towns and coastal resorts in the UK, according to The Times. The group’s decision to expand its portfolio of in-person stores comes as it recovered post-pandemic, as it revealed that online and store sales both increased…
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3 FebruaryClothing & Shoes
JD to open up to 350 stores per year under new growth plan
JD Sports has announced it is planning to open 250 to 350 new stores per year in underpenetrated markets under a new growth strategy for the group. The group said it has a capex of £500m to £600m per annum with 50% to 60% of spend focused on the store…
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Jan- 2023 -31 JanuaryEconomy
Nearly half of FTSE retailers issued profit warnings in 2022
Profit warnings from UK-listed retailers increased by 48% in 2022 as rising costs prompted record levels of warnings, according to EY-Parthenon’s latest Profit Warnings report. The total profit warnings issued in 2022 increased by 50%, from 203 the previous year to 305 this year. The report discovered that over a…
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