What can retailers learn from grocery stores?

Self-checkouts and walk-out technologies have quickly become a regular occurrence in grocery stores nationwide. Meanwhile, retailers still struggle to keep up with technological advancements in the industry. Retail Sector spoke to Geoff Lloyd, director of retail at NTT Data UK&I, about the importance of a frictionless shopping experience for both customers and retailers

The KPMG consumer pulse survey released recently says that 61% of people will have to reduce non-essential spending, do you agree? 

We’re finding that customers are definitely more selective about their purchases, obviously because of a lack of available spare funds, particularly when it comes to retail fashion, clothing and footwear. We know that people are looking to find the best possible price, considering the economic situation.

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