Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Jun- 2023 -13 JuneClothing & Shoes
Sweaty Betty appoints new global brand president
Wolverine Worldwide has announced the appointment of Melissa Mullen as the new global brand president for its Sweaty Betty brand. Mullen most recently served as vice president and general manager of UK and Ireland for Jo Malone London, a lifestyle brand owned by the Estée Lauder Companies. At Jo Malone…
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12 JuneDIY
Dreams appoints new CFO and CIO
Bed retailer Dreams has announced the appointment of Petra Kasperova as the new chief financial officer, effective from the end of June, and Dan West as chief information officer. Kasperova has been promoted to CFO from her role as director of finance and insight, having 19 years of experience at…
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12 JuneHigh Street
Wilko calls in advisors ahead of rent cut talks
Wilko has reportedly appointed property advisers ahead of crunch talks with landlords as the group looks to cut rents across its estate. According to Sky News, the group has drafted in property agent CBRE ahead of formal negotiations with shop owners, which are expected to start in the coming weeks.…
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6 JuneFeatures
Forever 21 selects Amperity to enrich offline and online customer experience
Amperity, the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences. reach more consumers, while enriching advertising campaigns through insights…
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5 JuneAnalysis
Could WHSmith secure Toys R Us’ success through concessions?
After disappearing from UK high streets and retail parks in 2018, Toys R Us has made plans to relaunch this summer across several locations, as well as in the form of concessions in WHSmith branches. The children’s toys retailer exited after falling out of favour due to strong competition from…
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2 JuneNews
M&S welcomes Skechers, Crocs and TOMS at ‘Brands at M&S’
Marks and Spencer has today announced it is welcoming global footwear brands Skechers, Crocs and TOMS to its ‘Brands at M&S’ online platform this season. The US footwear brands join M&S at a time when each are delivering strong performance independently, with all reporting double-digit revenue growth. Skechers has grown…
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1 JuneFeatures
Workjam: revolutionising the way HQs and frontlines work together
Can you tell us about your career leading up to WorkJam? I have 25 years in retail technology working in the SaaS arena in EMEA and North America, building go-to-market plans and delivering growth to the respective businesses. We are now growing exceptionally fast based on market drivers and Workjams’…
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1 JuneNews
Ikea owner acquires supply chain solution provider Made4net
Ingka Group, owner of Ikea, has recently acquired Made4net, a leading US-based supply chain software solution provider, to improve its order fulfilment landscape. As part of its business development investments portfolio and overall retail transformation, Ingka Group will integrate Made4net’s fulfilment operations system to improve the omnichannel experience for customers…
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May- 2023 -22 MaySport & Leisure
E-bike brand Cowboy launches retail partner network
E-bike brand Cowboy has announced the launch of its retail partner network with independent bike shops across Europe. The brand said the launch will increase its retail and service presence, strengthening its omni-channel approach by complementing its current online sales channels, brand stores and mobile network of mechanics and test…
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19 MayClothing & Shoes
Lucy & Yak to open four new stores
Lucy and Yak is reportedly set to expand its high street presence through the opening of four new stores this year, according to Drapers. The brand, best known for its overalls and jumpsuits, currently has five stores in Brighton, Norwich, Bristol, Nottingham and Cambridge. It is now looking to further…
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