Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Dec- 2023 -19 DecemberHealth & Beauty
Revolution Beauty appoints North American chief
Revolution Beauty has announced the appointment of Erin Cast as president of North America. Based in New York, she will build upon the group’s foundations in the US and Canadian markets. Cast brings over 25 years of experience across sales, marketing, general management and board roles in beauty, food &…
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12 DecemberSponsored Articles
Customer lifetime value: What’s new?
Customer Lifetime Value (CLV) represents a crucial metric that measures a customer’s revenue potential over their entire relationship with a retail brand. In many ways, it is the “north” star metric for customer-centric brands that want to build long-term profitable relationships with their customers across the entire omnichannel journey. So…
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Nov- 2023 -22 NovemberAdvice
How to integrate AI into your customer experience
Understanding AI in retail Start by gaining a clear understanding of AI and its diverse applications in the retail sector, from chat bots to recommendation engines. Define your customer experience goals Identify the specific aspects of the customer experience you want to enhance through AI, such as personalisation, support, or…
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17 NovemberFeatures
Tim Mason: ‘This will be an Omnichannel Christmas’
Can you tell us a little bit about your career in retail? I started out at Unilever in 1979, before joining Tesco from 1982 to 2012. During that time, I held a variety of senior management positions, including being UK CMO, CEO of Fresh and Easy LLC, and eventually deputy…
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15 NovemberClothing & Shoes
Matalan names former M&S digital boss as non-executive director
Matalan has named the former M&S chief digital and technology officer, Jeremy Pee, as its new non-executive director. Pee has over 20 years of experience in retail, five of which was spent most recently at M&S as its chief technology officer where he was responsible for the group’s digital transformation. …
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8 NovemberNews
Today’s news in brief-8/11/23
JD Sports is facing scrutiny over a £3.5m non-compete deal with its former CEO, Peter Cowgill. This agreement, signed in September of the previous year, was intended to prevent Cowgill from working with or advising competitors for the next two years. However, it has come to light that Cowgill has…
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8 NovemberHigh Street
Bensons for Beds sees 7% sales rise despite ‘tough market conditions’
Bensons for Beds has reported a +7% LFL sales growth for the year ending 30 September 2023, despite tough market conditions. The results follow the retailer’s consistent sales progress in Q1 (7%), Q2 (9%), Q3 (8%) and Q4 (7%). The news comes on the back of a “successful” transformation strategy,…
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6 NovemberNews
Today’s news in brief-6/11/23
The future ownership of the iconic London department store, Selfridges, is reportedly in question as co-owner Signa grapples with a financial crisis. Restructuring experts have been enlisted to help Signa raise funds amidst rising borrowing costs and falling property valuations. The sale of Signa’s 50% stake in Selfridges is likely,…
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6 NovemberSupermarkets
M&S to open record number of stores this month amid £80m investment
M&S will be opening nine new stores across the month of November – the most it has ever opened in one month – following a £80m investment in sustainable bricks-and-mortar retail. The openings, which will also create over 2,200 local jobs, will kick off with a new 65,000 sq ft…
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2 NovemberClothing & Shoes
Profits and revenues surge at Kurt Geiger
British accessories brand Kurt Geiger has reported a 49% increase in EBITDA to £30m and a 31% increase in revenues to £329.5m for the 12 months ended 28 January 2023. As the brand celebrates its 60th anniversary, it attributed the growth in sales and profits to its continued expansion in…
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