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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Walmart has reported strong fourth quarter results, as revenues grew by 5.7% to $173.4bn (£137bn) over the holiday quarter. 

Its performance was boosted by its omnichannel model, which it said “continues to resonate with customers helping to deliver strong growth”.

Elsewhere, it reported a consolidated operating income up $1.7bn (£1.3bn), or 30.4%, while adjusted operating income was up 13.2%. 

Over the quarter, global e-commerce sales rose by 23%, while US eCommerce grew by 17%, led by “strength in pickup and delivery”.  

According to the group, its sales strength in the period was led by grocery and health and wellness, though general merchandise sales declined “modestly”. However, there were share gains in grocery and general merchandise, primarily among higher-income households.

For its full-year results, consolidated revenues grew by 6% to $648bn (£514bn), while consolidated operating income soared 32% to $6.6bn (£5.2bn). 

Looking ahead, the group issued its guidance for FY25, expecting to report growth in net sales of 3% to 4%, and operating income of 4% to 6%.

Doug McMillon, president and CEO, Walmart, said: “Our team delivered a great quarter, finishing off a strong year. We crossed $100bn (£79.3m) in eCommerce sales and drove share gains as our customer experience metrics improved, even during our highest volume days leading up to the holidays. 

“We’re proud of the team and excited about building on our momentum as we work to bring prices down for our customers and members.”

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