Multichannel
This coverage explores multichannel retail strategies and execution across the UK sector, examining how retailers integrate physical stores, e-commerce, and digital platforms. Reporting includes initiatives to improve customer experience, technology adoption, operational challenges, and leadership decisions — providing retail professionals with insight into effective multichannel operations and their commercial impact.
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Feb- 2022 -22 FebruaryComment
Three reasons to monitor the battle between Amazon and Shopify
The behind the scenes battle going on between the two biggest e-commerce platforms in the US – Amazon and Shopify – could have significant implications for merchants. Amazon’s real customer is the end consumer – rather than the merchants that make up its Marketplace business. The e-commerce king keeps its…
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Jan- 2022 -26 JanuaryOnline & Digital
Debenhams hires former JD Sports director as CEO
Debenhams has hired former JD Sports multichannel director Daniel Finley as its new CEO. Finley spent 10 years at the sportswear retailer where he was responsible for all multi-channel operations at the group. He was also previously group business development director at the Peacocks Group. Commenting on his appointment in…
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21 JanuaryNews
Dunelm appoints non-executive director
Dunelm has announced the appointment of Kelly Devine as a non-executive director. Devine will join the board on 1 March 2022, and will be a member of the Audit and Risk, Remuneration and Nominations committees. According to the firm, she is president, UK and Ireland of Mastercard, where she has…
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19 JanuaryOnline & Digital
Sage acquires omnichannel retail system Brightpearl
Brightpearl, a cloud-native multichannel retail operating system for retailers and wholesalers, has been acquired by The Sage Group, a leader in accounting, financial, HR and payroll technology for small and mid-sized businesses. With the acquisition of Brightpearl, based in Bristol, UK, and Austin, Texas, Sage said it “builds on its…
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18 JanuaryHigh Street
Hotel Chocolat sees Q2 revenues jump 37%
Hotel Chocolat, the British chocolatier and omni-channel retailer, has revealed it saw group revenues increase 37% during the 13-week period ended 26 December 2021. It said that total group revenue for H1 has also been “strong”, increasing 40% compared to the prior year, and by 56% compared to the equivalent…
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Dec- 2021 -13 DecemberOnline & Digital
Online sales plummet in November
Online retail sales recorded their lowest ever growth in the month of November – falling by 19.8% Year-on-Year (YoY), according to the latest IMRG Capgemini Online Retail Index. While this does compare to a strong November 2020 (36.2%), the Month-on-Month (MoM) figures were equally negative – showing a rise of…
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Nov- 2021 -12 NovemberPeople Moves
In The Style names new CEO
In The Style has announced the appointment of Sam Perkins as the group’s new CEO, effective 17 January. It comes as Adam Frisby, the founder and CEO of the Group, has taken the decision to become chief brand officer, a newly created role with responsibility for developing the group’s influencer…
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Oct- 2021 -5 OctoberHigh Street
Greggs lifts guidance despite supply chain disruptions
Greggs has welcomed a resilient performance in its third quarter of trading, with like-for-like sales up by 3.5% against 2019, despite ongoing supply chain issues and staff shortages. Growth was particularly strong in August when the ‘staycation’ effect was evident, and remained in positive territory in September, with two-year like-for-like…
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Sep- 2021 -14 SeptemberAdvice
Embracing Google Shopping and omnichannel strategies post-lockdown
The relaxation of restrictions on June 21 – or as it has become known in the media, ‘Freedom Day’ – was meant to be a return to normality. For brick and mortar retailers especially, this represented a chance for them to increase sales and recoup losses endured during lockdown. However,…
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8 SeptemberHigh Street
August online retail sales growth slows down
Online retail sales growth in August fell by 9.3% year-on-year, which was only a small improvement compared with July’s fall of 9.6%, according to the latest IMRG Capgemini Online Retail Index. The index revealed that August’s results were still “well below” the six (2.25%) and 12-month (21.37%) averages, but above…
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