Multichannel
This coverage explores multichannel retail strategies and execution across the UK sector, examining how retailers integrate physical stores, e-commerce, and digital platforms. Reporting includes initiatives to improve customer experience, technology adoption, operational challenges, and leadership decisions — providing retail professionals with insight into effective multichannel operations and their commercial impact.
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Aug- 2022 -16 AugustNews
Watches of Switzerland Q1 revenues hit £391m
The Watches of Switzerland Group PLC has reported a 31% rise in group revenues year-on-year from £297m to £391m for the 13 weeks to 31 July 2022 (Q1 FY23), benefiting from de-stocking and pent up demand as showrooms reopened following Covid-19 lockdowns. Luxury watches sales grew 32% to £342m, representing…
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15 AugustNews
Joules names former John Lewis director as CEO
Joules has announced the appointment of Jonathon Brown as the group’s new CEO following a thorough selection process, joining as CEO designate on 7 September and becoming CEO on 30 September. Most recently, Brown was CEO of Compare the Market, part of BGL Group, where he led the business through…
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Jun- 2022 -28 JuneDIY
Hobbycraft revenues up 15% as online sales soar
Hobbycraft has welcomed a “robust” set of results in its latest financial year, as revenue rose by 14.8% to £203.1m, up from £176.9m in FY21. Its full-year adjusted EBITDA hit £15.0m, meanwhile, up from £13.8m in FY21 and £14.8m in FY20, before the pandemic. Overall, the group saw a total…
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Mar- 2022 -9 MarchNews
A reshaping of town centres
“The last two years have been tumultuous for retailers but the closures we’ve seen are an acceleration of what was happening before the pandemic,” says Lisa Hooker, consumer markets lead at PwC. The accounting firm recently published a report monitoring the openings and closures of large-chain highstreet operators. It concludes…
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Feb- 2022 -22 FebruaryComment
Three reasons to monitor the battle between Amazon and Shopify
The behind the scenes battle going on between the two biggest e-commerce platforms in the US – Amazon and Shopify – could have significant implications for merchants. Amazon’s real customer is the end consumer – rather than the merchants that make up its Marketplace business. The e-commerce king keeps its…
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Jan- 2022 -26 JanuaryOnline & Digital
Debenhams hires former JD Sports director as CEO
Debenhams has hired former JD Sports multichannel director Daniel Finley as its new CEO. Finley spent 10 years at the sportswear retailer where he was responsible for all multi-channel operations at the group. He was also previously group business development director at the Peacocks Group. Commenting on his appointment in…
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21 JanuaryNews
Dunelm appoints non-executive director
Dunelm has announced the appointment of Kelly Devine as a non-executive director. Devine will join the board on 1 March 2022, and will be a member of the Audit and Risk, Remuneration and Nominations committees. According to the firm, she is president, UK and Ireland of Mastercard, where she has…
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19 JanuaryOnline & Digital
Sage acquires omnichannel retail system Brightpearl
Brightpearl, a cloud-native multichannel retail operating system for retailers and wholesalers, has been acquired by The Sage Group, a leader in accounting, financial, HR and payroll technology for small and mid-sized businesses. With the acquisition of Brightpearl, based in Bristol, UK, and Austin, Texas, Sage said it “builds on its…
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18 JanuaryHigh Street
Hotel Chocolat sees Q2 revenues jump 37%
Hotel Chocolat, the British chocolatier and omni-channel retailer, has revealed it saw group revenues increase 37% during the 13-week period ended 26 December 2021. It said that total group revenue for H1 has also been “strong”, increasing 40% compared to the prior year, and by 56% compared to the equivalent…
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Dec- 2021 -13 DecemberOnline & Digital
Online sales plummet in November
Online retail sales recorded their lowest ever growth in the month of November – falling by 19.8% Year-on-Year (YoY), according to the latest IMRG Capgemini Online Retail Index. While this does compare to a strong November 2020 (36.2%), the Month-on-Month (MoM) figures were equally negative – showing a rise of…
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