Marketing
This coverage explores marketing strategy and innovation across the UK retail industry — from brand campaigns and customer engagement to data-driven advertising and omnichannel communication. Retail Sector reports on retailer marketing performance, creative partnerships, loyalty schemes, and digital transformation shaping how brands connect with consumers. Coverage includes insights into retail media networks, influencer collaborations, social commerce, and the evolving use of AI and analytics in campaign optimisation. For retail professionals, this category offers expert intelligence on how effective marketing drives sales, brand value, and competitive advantage in a dynamic retail environment.
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Apr- 2020 -30 AprilPeople Moves
M&S announces appointment of two non-executive directors
Marks and Spencer has announced the appointment of Tamara Ingram and Sapna Sood as non-executive directors, effective 21 May. Ingram joins from a longstanding leadership career in advertising, marketing and digital communications having held leadership roles at WPP since 2002, including setting up the consumer insight division. Prior to M&S,…
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29 AprilBusiness Bites
The aviation industry is now in very serious trouble
In a sign of just how distressed the aviation industry is, British Airways has announced plans to lay off 30% of its workforce, or about 12,000 employees, and says it expects it to take several years before passenger volumes return to 2019 levels. The chief executive, Alex Cruz, wrote to…
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29 AprilComment
Twin peaks: it’s a time of peak purchasing, but not as we know it
Purchasing in the time of Covid-19 is fuelled far more by necessity than luxury, and it’s an unprecedented peak the retail industry is rapidly trying to adjust to. These aren’t indulgent puddings to follow your Christmas spread, or a fun new gadget you’ve treated yourself to because the Black Friday…
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23 AprilCoronavirus Featured Content
The role of the physical store post-lockdown
The role of the physical store post-lockdown Retailers have been hit by an escalating “perfect storm” of issues recently – digital disruption, business rates increases, a weak Christmas peak, and now the Covid-19 virus. Businesses with greater debts, low cash reserves, and reduced margins were sadly always going to struggle,…
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23 AprilCoronavirus
DFS raises £64m from shareholders and directors
DFS revealed it has successfully raised £64m through a share placing in a move that will “significantly increase its financial resilience” amid the ongoing pandemic. In addition, the furniture retailer also received credit approval for a new 12-month bank facility of £70m from its existing lending banks. This new bank…
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21 AprilComment
How brands can use feedback to excel CX in the post-coronavirus world
The coronavirus lockdown is likely to change consumers’ relationships with brands in all kinds of ways. With a third of the world’s population under some form of restriction because of the pandemic, millions of consumers have hours to spend online, reassessing the familiar and exploring the new. At a time…
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21 AprilCoronavirus Featured Content
Customer contracts in a crisis
We lawyers have been asked a lot of questions about contracts in the past couple of weeks. At this point, I probably don’t need to tell you why. Most of the questions have been along similar lines – “can I get out of this contract?” and “how much will I…
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15 AprilComment
Will Boohoo’s bubble soon burst?
It’s fair to say that Boohoo was the success story of 2019. It achieved staggering growth and is now worth more than Marks and Spencer – an incredible achievement for a relatively nascent brand. But, as it continues its market domination, you do have to wonder when the good news…
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14 AprilCoronavirus
Oasis and Warehouse set to call in administrators
Fashion retailers Oasis and Warehouse are reportedly set to appoint administrators, placing around 2,000 jobs at risk. According to Sky News, The Oasis and Warehouse Group, which is owned by Icelandic lender Kaupthing, is set to appoint Deloitte as administrators in the coming days. It comes after a potential sale…
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7 AprilPeople Moves
Eve Sleep promotes Cheryl Calverley as CEO
Sleep wellness brand Eve Sleep has announced CEO, James Sturrock, has informed the board of his intention to step down from his role with chief marketing officer Cheryl Calverley being promoted. Effective from 12 May 2020, Sturrock is stepping down from the position to take-up a new external role, but…
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