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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Marks and Spencer has announced the appointment of Tamara Ingram and Sapna Sood as non-executive directors, effective 21 May.

Ingram joins from a longstanding leadership career in advertising, marketing and digital communications having held leadership roles at WPP since 2002, including setting up the consumer insight division.

Prior to M&S, Ingram worked at  Saatchi and Saatchi where she held the roles of CEO and chair. She is currently non-executive chair of Wunderman Thompson and a non-executive director for Marsh MacLennan.

Whereas, Sapna currently holds the position of group director at Compass Group where she leads the international clients and market development business and has been non-executive Director at Kering since 2016 with her term expiring on 16 June 2020.

Sapna also held the position of CEO and president of Lafargeholcim in the Philippines.

In addition to these non-executive appointments to the board, Katie Bickerstaffe started in her role of chief strategy and transformation director on 27 April and will step down from the board at the AGM in July 2020.

Also, Eoin Tonge is confirmed to join the board as chief financial officer on 8 June. Having served for over six years, Alison Brittain has decided to step down from the =board and she will retire as a director prior to the AGM in July 2020.

Chairman Archie Norman said: “To support the transformation challenge at M&S we have built a very strong board with diverse and relevant operational experience who are closely engaged with the executive team. 

“The appointment of Tamara and Sapna, in addition to Eoin joining the board as an executive director, will bring in fresh and diverse talent and two exceptionally smart new people. Our enormous thanks go to Alison who has been a strong and active board member for the last six years.”

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