HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Apr- 2018 -4 AprilAnalysis
The role artificial intelligence has to play in retail
There’s no doubt about it; the retail sector is in the middle of a revolution. While customer service has always been important, it’s customer convenience that’s now king. PwC’s 2018 consumer insights survey found that 40% of online shoppers would pay more for same-day delivery and 62% expected their orders…
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3 AprilAnalysis
Try-before-you-buy is causing a ‘returns tsunami’
Try-before-you-buy (TBYB) is a new shopping trend that enables customers to order multiple items before deciding what they’d like to keep. There is no up-front cost; shoppers simply pay for items they keep after a certain number of days – usually 30 days. They return unwanted items and are never…
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Mar- 2018 -29 MarchAnalysis
Millennials – The leaders of the retail revolution
Millennials – the largest generation since the Baby Boomers – will come into their own by 2020. Born between 1980 and 2000, this group represents the world’s first truly digital generation. Already a potent force in today’s society, millennial purchasing power will continue to gain momentum, with recent Accenture research…
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28 MarchAdvice
The bull’s eye for cyber criminals: PoS Systems
Point of Sale (Pos) systems that take payments for goods and services for the hospitality and retail industries really serve as the point-of-strike for cyber criminals stealing credit card information. Applebee’s, a popular restaurant chain, is the latest to find malware on their PoS systems that infected more than 160…
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27 MarchAnalysis
GDPR could be the best thing to happen to your customer experience
On 25 May 2018, the General Data Protection Regulation (GDPR) will come into force across the EU. It is the biggest change to data protection laws in Europe since the 1995 introduction of the European Union (EU) Data Protection Directive. Since its creation in 1995, the amount of digital information…
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26 MarchAdvice
Imagined ownership: four steps to nudge customers closer to purchase
Lately, when opening the Asos app on my phone, I’ve been struck by how keenly they’re pushing their ‘try before you buy’ scheme. “30 days: no fees, no interest,” the app boasts. And just the other day, a colleague told me about arriving home to find her husband trying on…
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23 MarchAdvice
Gender pay gap reporting: Why you should see it as an opportunity
With just less than a month until the gender pay gap (GPG) reporting deadline, less than 15% of eligible organisations have published their results, with some experts predicting that a sizeable proportion will fail to make the early-April cut-off. No doubt many employers view GPG reporting as an administrative headache…
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22 MarchAdvice
How the personal touch drives retail success
Retailers today have to go the extra mile to secure customers’ attention. Tactics, like personalisation, which previously were labelled ‘nice to have’, are now essential. Indeed, brands looking to succeed in this changeable marketplace, must create personalised experiences through the customer journey to meet rising expectations. Those that do it…
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20 MarchComment
Generation Z: The future of bricks-and-mortar?
Generation Z is often perceived as the age group ready to knock the final nail into the coffin of the High Street. Having lived throughout the largest technological boom in history, and spent a large chunk of their lives living vicariously through their phone, one could expect a complete disinterest…
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19 MarchAdvice
How to ensure GDPR doesn’t kill your data capture efforts
Despite GDPR changing the methods of capturing and managing customer data for good, the regulations don’t need to herald the end of useful data. There are still ways in which businesses can continue to gather useful data and, crucially, help gain customer trust at the same time. Here are the…
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