HR

Embracing advanced, real-time analytics

The last few months have presented a challenge for traditional bricks-and-mortar retailers in the UK. High street sales have continued…

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The role artificial intelligence has to play in retail

There’s no doubt about it; the retail sector is in the middle of a revolution. While customer service has always…

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Try-before-you-buy is causing a ‘returns tsunami’

Try-before-you-buy (TBYB) is a new shopping trend that enables customers to order multiple items before deciding what they’d like to…

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Millennials – The leaders of the retail revolution

Millennials – the largest generation since the Baby Boomers – will come into their own by 2020. Born between 1980…

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The bull’s eye for cyber criminals: PoS Systems

Point of Sale (Pos) systems that take payments for goods and services for the hospitality and retail industries really serve…

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GDPR could be the best thing to happen to your customer experience

On 25 May 2018, the General Data Protection Regulation (GDPR) will come into force across the EU. It is the…

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Imagined ownership: four steps to nudge customers closer to purchase

Lately, when opening the Asos app on my phone, I’ve been struck by how keenly they’re pushing their ‘try before…

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Gender pay gap reporting: Why you should see it as an opportunity

With just less than a month until the gender pay gap (GPG) reporting deadline, less than 15% of eligible organisations…

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How the personal touch drives retail success

Retailers today have to go the extra mile to secure customers’ attention. Tactics, like personalisation, which previously were labelled ‘nice…

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Generation Z: The future of bricks-and-mortar?

Generation Z is often perceived as the age group ready to knock the final nail into the coffin of the…

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