HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Apr- 2018 -19 AprilAnalysis
The best omnichannel retail experience is an invisible one
Have you ordered pizza from Dominos recently? If you have, it’s unlikely that you called the nearby store on the phone to place your order. Online sales in the UK, which includes practically every digital platform imaginable, were up 14.5% year-on-year, representing 77% of all system sales. Once you have…
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18 AprilAnalysis
Why retailers shouldn’t roll over on their recycling obligations
It can often be a difficult task for retailers to remove, transport and dispose of mattresses and figures show that in the UK, only a small percentage of mattresses are recycled responsibly, with 7.5 million discarded to landfill sites – usually the cheapest, quickest option. From a policy point of…
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17 AprilAdvice
How retailers can embrace the power of digital
By 2020, customers will manage an estimated 85% of brand interactions without speaking to a human. The prevalence and richness of digital touchpoints means that companies are accumulating a huge volume of measurable information about their customers. This information is power, and leaders are using it to learn from…
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16 AprilAnalysis
What you need to know about consumer packaged goods companies going direct-to-consumer
The retail industry is going through major disruption as more and more innovative consumer packaged goods (CPG) brands are jumping on the direct-to-customer (D2C) e-commerce bandwagon. Given the potential for higher margins, along with direct access to consumers and their data, D2C presents a mouth-watering opportunity many leaders want to explore.…
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13 AprilAdvice
Retail finance should be celebrated, not feared
Let’s face it: consumer finance gets a bad rap. Only recently did UK Finance release figures showing that debt on UK credit cards is growing at the fastest rate since before the financial crisis. The stats show that the annual growth rate in outstanding credit card debt reached 8.3% in…
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12 AprilAdvice
Why retailers should be empowering staff with the same tech they offer customers
Often, tech is the only thing that really differentiates one business from another, so it’s clear to see why retailers place such importance on empowering consumers in any way they can. Whether it’s click and collect, online shopping, next day delivery or improved in-store experiences, there’s constant one-upmanship. As a…
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11 AprilAdvice
Top tips for PPC retail campaigns
Pay-Per-Click (PPC) advertising is a vital part of any retailers online marketing strategy. But how can you ensure you’re getting it right and not wasting that all-important budget? Perhaps you’re investing a lot into your Google AdWords account, but not seeing the return? A successful PPC account is always a…
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10 AprilAdvice
Are you maximising paid search?
Whilst key events, such as Black Friday, the January Sales and Bank Holidays, provide a massive opportunity for retailers, they also bring with them increased competition as the sector ramps up paid search activity consecutively. The key to success over competitors lies in smart forward planning and specifically, maximising these…
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9 AprilAdvice
What is the ‘Commitment and Consistency’ principle?
A few months ago, I saw a watch online that I liked. I went to the brand’s website and looked at their collection. I followed them on Instagram. I showed the watch to my partner and told him I liked it. But then I thought, I should shop around. So…
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5 AprilAdvice
Embracing advanced, real-time analytics
The last few months have presented a challenge for traditional bricks-and-mortar retailers in the UK. High street sales have continued to struggle in a difficult trading environment, leading to a number of high-profile retail casualties – notably companies such as Toys R Us and Maplin. All UK Toys R US…
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