HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Aug- 2018 -14 AugustAdvice
How to combat growing in-store queues
Recent research from cloud-based platform Qudini reveals that long queues are the largest turn-off for shoppers. Consequently, UK retailers are losing up to £12bn per year with customers becoming frustrated with waiting times, and therefore leaving the store without purchasing. Assuming there’s enough appeal there in the first place to…
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10 AugustAdvice
How to embrace the ‘age of the customer’ whilst weathering the retail storm
The phrase ‘the customer is always right’ has never been more apt. Today’s customers are savvier than ever before and increasingly shop around, their buying decisions swayed by customer reviews. In this so-called ‘age of the customer’ the top priority for retailers is to deliver a memorable experience that builds…
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9 AugustAdvice
Building customer loyalty
Imagine a world in which every customer is a repeat customer, strategies focused on acquiring new customers would be a thing of the past. It sounds like a dream, but could this become a reality? We understand the value of something already acquired – after all; a bird in the…
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8 AugustAdvice
Five ways an omnichannel strategy can improve customer experience
A customer-centric strategy is the only way retailers can remain competitive in a rapidly changing retail environment. How does an omnichannel strategy help retailers deliver a superb customer experience? 1) Omnichannel lets retailers develop a 360-degree view of the customer Retailers need to create a complete view of the customer…
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6 AugustAdvice
How independent retailers can use packaging to connect with customers
Putting a figure on the number of independent retailers is no small feat. According to the British Chambers of Commerce, there were 273,000 indie retailers in total in 2012, but this number is changing all the time due to the fast-paced nature of the industry and how we define independents…
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3 AugustAdvice
How to future proof your SEO strategy in a voice search world
By 2020, 50% of all searches will be done via a virtual assistant or voice search device. In 2015, the year of Comcast’s survey, this prediction seemed almost far-fetched. Not so today. Mobile and voice search are currently the top two SEO search terms [Buzzsumo]. Voice search in particular has…
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2 AugustAdvice
The end of the High Street as we know it? Part II
Like many other Retail Sector readers, I found Kareena Uttamchandani’s post this week about the end of high street fascinating reading. She highlights a couple of reasons why traditional retail is struggling, principally the rise of online shopping, but also the fact that we live in the age of the…
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Jul- 2018 -31 JulyAdvice
Redefining the retail experience
For years we have heard stories of the apparent decline of the high street, with the likes of Comet, Maplin and Dixons dropping out of the town centre mix. Meanwhile, online giants like Amazon have proved disrupters in the way we search, experience and purchase goods – questioning whether a…
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26 JulyAdvice
Basket or bounce: How can fashion retailers use content to avoid basket abandonment?
British consumers spend over £16.2bn annually online on clothing, accessories and footwear, making fashion and apparel one of the most lucrative ecommerce verticals. Growing rapidly, this vertical is predicted to make up 28.8% of total UK online spend by 2020 – yet despite this encouraging trajectory, basket abandonment remains a…
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25 JulyAdvice
The data-value exchange: customer data in a post-GDPR world
With GDPR now law, the way brands justify, capture and retain their customer data has changed. The disastrous ‘end-of-the-world’ scenario that was drummed into us over the last twelve months hasn’t materialised for brands who are already taking care of their customer data. Instead, for the first time, data capture…
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