HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
-
Aug- 2018 -29 AugustComment
What is nudging, and how can it boost sales?
It’s been a decade since the book Nudge was published and the term ‘nudging’ became a useful verb in the vocabularies of behavioural economists, psychologists and policymakers alike. A ‘nudge’ is a term used to describe any change in the environment which steers an individual’s behaviour in a predictable way…
Read More » -
28 AugustAdvice
How to win customer loyalty
Retail today is nothing like the shops we visited 30, 20 or even 10 years ago. Not only is much of the industry now online, but even physical stores are being completely revamped from what they once were. It’s no longer just about a purchase. Retailers are offering their clients…
Read More » -
24 AugustAdvice
How can physical retailers out-convenience the online giants?
With the likes of Amazon and other online giants seemingly dominating the landscape and creating challenges for physical retailers, there is a fear amongst brick and mortar retailers that they cannot compete with these major brands. This is reflected in almost 650 UK high street stores having closed – or…
Read More » -
23 AugustAdvice
Taking the uncertainty out of the customer experience
In an age of GDPR and with the increasing threat of fraud, customers don’t just need to trust retailers to store their data securely – this is a standard expectation. They need to trust that retailers understand the pain points they encounter and can find solutions that make their lives…
Read More » -
22 AugustAdvice
The four pillars of expert customer service in fashion retail
According to the Business of Fashion report, fashion retailers face three main challenges in 2018. First, they’re facing economic challenges caused by global competition and the increase in adoptions of new technology. Second, they’re operating in a world where customers are constantly connected and expect a seamless service across all…
Read More » -
21 AugustAdvice
How AI can help retailers strike balance between availability and waste
The consumer of today expects a wide range of products and instant availability when shopping in physical stores, however they are also becoming more aware of sustainability and conscious of waste all the way from the farm to the fork. The challenge of being able to offer outstanding availability, whilst…
Read More » -
20 AugustAdvice
Is your omnichannel strategy costing or saving you money?
For retailers that operate both online and physical stores, an ongoing challenge is to find a way to compete directly with online-only competitors. The latter has increasingly been flexing their muscles as traditional High Street chains come under more and more financial pressure, leading to some high-profile collapses and reshuffles…
Read More » -
16 AugustAdvice
How the theory of evolution will be the difference-maker for retailers
An estimated 9,500 retail shops are due to close this year and according to The Centre for Retail Research, 20,000 store jobs are set to disappear by 2020 – on top of the 150,000 that have gone since 2016. And that’s just in the UK. Elsewhere in Europe, closures aren’t…
Read More » -
15 AugustAdvice
Defining the ‘global opportunity’ for retailers
As online spending continues to soar, the opportunities available to merchants are endless. In fact, market research predicts that global digital payments will surpass $3.3 trillion this year alone. The rise of digital wallets and ecosystems is proving to be a game-changing trend for retailers, opening the door to swathes…
Read More » -
15 AugustHigh Street
Former Co-op director claims she was fired over equal pay claim
The former HR director of the Co-op, Sam Walker, has claimed she was fired from the company after raising an equal pay claim three times with then CEO Richard Pennycook. According to a report by The Guardian Walker has warned that the retailer could be paying its male and female…
Read More »
