HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Oct- 2018 -30 OctoberAdvice
How to drive customer loyalty
With new restaurants opening what seems like every other day and more and more shoppers going online, customer loyalty is becoming increasingly important. Eloise Sheppard, managing director of Call Systems Technology, has been getting to the heart of what really matters to consumers and offers her top tips on driving…
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26 OctoberAdvice
The importance of cyber security
Email has now become one of the most vital tools of communication, essential in our everyday lives and relied upon for both personal and professional use. It comes as no surprise that approximately 269 billion emails are sent daily and this figure will continue to grow by an estimated 4%…
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26 OctoberClothing & Shoes
Schuh profits fall 9.6% following ‘lack-lustre festive sales period’
Footwear retailer Schuh has announced a pre-tax profit fall of 9.6% down to £15m for the previous financial year. The retailer blamed a “lacklustre” festive period on an “overtly promotional retail market” in the footwear industry. Despite the profit fall the retailer announced a revenue rise in the year to…
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25 OctoberAdvice
Making Data Work: The real-time benefits of real-time data
Data has always had an important role in retail. From shaping decision-making on stock control and pricing, to influencing marketing, and informing sales strategies, it’s all about the insights that this information can provide. Two key areas where data plays an even greater role today are customer experience and loyalty.…
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24 OctoberAdvice
Four golden rules for influencer marketing in retail
Influencer marketing has come under fire recently, with some brands publicly moving away from the influencer market and other major companies, like Unilever, calling for more transparency across the board and P&G actively investigating. The fraud risk from fake followers (as much as 78% for the Ritz-Carlton hotel group influencers,…
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23 OctoberComment
Is free delivery becoming the ‘disposable coffee cup’ of the retail world?
One of the biggest environmental challenges of our world is the disposable coffee cup. What was once seen as a helpful solution to the globe’s growing desire for hot drinks on-the-go has since been proven as having a catastrophic impact on our environment. In fact, in 2017 it was reported…
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22 OctoberComment
Black Friday is not a day, it’s a ‘bargain bonanza’ fortnight
With recent reports lamenting the demise of the high street, one could be forgiven for thinking that physical stores have had their day. However, bricks-and-mortar shops still occupy an important position in the shopping experience and no more so than in the run up to Christmas, with the frenzy kicking…
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19 OctoberAdvice
What does ‘real-time’ mean in retail?
We are living in an ‘instant gratification’ era and the way we shop is evolving. Big box retailers like Amazon and Next are proving day in day out that consumers can have items they’ve bought online speedily. Same day and next day delivery are now very much the norm. In…
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16 OctoberAdvice
How the ‘customer experience’ can improve inclusivity in-store
Next month, a number of British retailers including Asda, Marks and Spencer, Sainsbury’s, Barclays and Argos will be coming together in aid of ‘Purple Tuesday’ – the first accessible shopping day in the UK. Co-ordinated by the disability organisation Purple and endorsed by the government, Purple Tuesday is all about…
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10 OctoberComment
How businesses can prepare themselves for trading following a no-deal Brexit
It should come as no surprise that the Government would leave establishing trade strategy within the EU, post-Brexit, up to the individual business. Now that retailers are going to be responsible for determining their own delivery structure, delaying the inevitable will do more harm than good, in an already volatile…
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