HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Nov- 2018 -12 NovemberAdvice
How high street retailers can make it as ‘bricks and clicks’ companies
Next year Amazon is set to celebrate its 25th birthday, although much of the high street won’t be joining the party, with an estimated 38,900 UK retail jobs being lost or affected this year alone. The roll call of businesses that have entered administration, from House of Fraser to Poundworld…
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9 NovemberComment
What does the Black Friday of the future have ‘in store’ for us?
Black Friday, a term which originated in the US and refers to the first shopping day after Thanksgiving, has become common parlance in recent years. The specific meaning behind the phrase is still a matter of debate, with theories ranging from “the first time retailers start to show a profit…
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8 NovemberAdvice
Preparing retail for what’s to come right up to and beyond Brexit
Next, one of the biggest British retail names, recently reported ‘better-than-expected’ quarterly results but raised a red flag on Brexit-related risks to its business and the industry as a whole. With threat of online competition already causing uncertainties, ambiguity around Brexit has added to the challenges keeping retailers alert. This…
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7 NovemberComment
Digital-first retailers cannot overlook payments
Despite the retail industry being worth £366bn to the UK in 2017, the traditional high street has struggled this year. Chancellor Philip Hammond announced a financial package that includes £900m in business rates relief for nearly 500,000 small businesses, and a pot of £650m to rejuvenate high streets. But in…
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6 NovemberAnalysis
Tackling the serial returner – time to ban them?
I think like most online and brick and mortar stores, we’ve noticed an increasing challenge with serial returners. We sell high-end fashion and designer clothing and while our returns rate remains low, particularly compared to industry standards, it’s an issue which has become gradually more problematic for us over time…
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1 NovemberAdvice
Why retailers need to be aware of the potential for bias in AI
Artificial intelligence is distinguished from simpler forms of automation by its ability to learn from its experiences with people. However, at its core, AI is simply an algorithm programmed by humans. While an algorithm can’t be inherently prejudiced, the people who created it may be. They might not mean to…
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Oct- 2018 -31 OctoberAdvice
How internal collaboration can unlock the best ecommerce experience
With online shoppers in the UK making 80% of retail purchases online, ecommerce managers can’t afford to adopt a ‘let’s hope for the best’ mentality when it comes to their website infrastructure. Not only would a crash reflect badly on the brand, but the downtime could mean lost revenue and…
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30 OctoberAdvice
How to drive customer loyalty
With new restaurants opening what seems like every other day and more and more shoppers going online, customer loyalty is becoming increasingly important. Eloise Sheppard, managing director of Call Systems Technology, has been getting to the heart of what really matters to consumers and offers her top tips on driving…
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26 OctoberAdvice
The importance of cyber security
Email has now become one of the most vital tools of communication, essential in our everyday lives and relied upon for both personal and professional use. It comes as no surprise that approximately 269 billion emails are sent daily and this figure will continue to grow by an estimated 4%…
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26 OctoberClothing & Shoes
Schuh profits fall 9.6% following ‘lack-lustre festive sales period’
Footwear retailer Schuh has announced a pre-tax profit fall of 9.6% down to £15m for the previous financial year. The retailer blamed a “lacklustre” festive period on an “overtly promotional retail market” in the footwear industry. Despite the profit fall the retailer announced a revenue rise in the year to…
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