HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Feb- 2019 -8 FebruaryAdvice
DTC ‘done right’ could reignite loyalty of fickle customers
Nowadays, more and more brands are bypassing stores or retail partners through direct-to-consumer strategies – or DTC – in an effort to achieve greater profits and stronger customer relationships; the latter ultimately to improve loyalty. The DTC market is exploding. 87% of brands have plans to launch a DTC channel,…
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5 FebruaryAdvice
The true impact of loyalty card fraud
As banks and credit card issuers invest more resources in making card fraud tougher, criminals are following the money and setting their sights on loyalty points programmes. Loyalty card fraud is a growing problem for retailers; these accounts are regarded as ‘easy pickings’ by the fraudsters, typically only protected by…
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4 FebruaryAdvice
How UK retailers can make the most of Chinese New Year
Chinese New Year falls on the 5th of February this year and ushers in a week-long, national holiday in China. This major holiday, known as Golden Week, is a prime time for Chinese people to travel abroad, and the UK is one of their top destinations. Why is the UK…
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1 FebruaryAdvice
Reduce waiting times and improve customer experience
It is no secret that competition among brick-and-mortar retailers is at an all-time high. Even after a relatively busy Christmas period, the high street has seen a number of store closures, with M&S and House of Fraser among the major names to announce swathes of their portfolios shutting their doors.…
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Jan- 2019 -31 JanuaryAnalysis
Predictions on tech for consumer retail arising from CES
Although I was hoping for announcements from CES on how 5G will change our lives and the impact AR is going to have on consumer feedback data, what did come out didn’t disappoint. The five key developments announced at CES that piqued our interest were: Halford’s smart ‘Cybic bikes’, linked…
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30 JanuaryAdvice
Digital transformation – the key to a truly engaged customer and workforce
Retail is one of the most challenging sectors in the UK right now, particularly with the collapse of the British high-street regularly splashed across the front pages. No matter whether a shop front is online or a physical store, all retailers are finding themselves facing the challenge of digital transformation…
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25 JanuaryAnalysis
Why retailers no longer need to get hung up in their fight against waste
The war on single use plastics has stepped up a gear. Since the shocking images from the BBC’s Blue Planet were beamed across living rooms last year, the public clamour for a solution to reducing single-use plastics waste has grown louder than it has ever been. For the fashion retailers,…
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24 JanuaryComment
Three common factors among retail survivors
It is hard to remember a time when analysts were not being harbingers of doom for the British high street. 2018 saw Toys R Us and Maplin disappear while House of Fraser, Claire’s and Superdry are three of many retailers who have announced profit warnings or store closure. Why are…
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22 JanuaryAdvice
Four key trends that will shape retail over the next 12 months
“Retailers need to be ready for an onslaught of industry change. They need to look at store standards and up their game… in order to compete” former Landmark Wholesale MD, Martin William forewarned in 2018. Industry change is certainly happening, but it’s by no means all bad news. New ‘experimental’…
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21 JanuaryComment
Let’s give retail its pride back
Looking at all the analysis and commentary relating to the ‘golden’ quarter trading figures, published in January by the UK’s major retailers, it’s clear that after a dismal November, retailers had to play a game of catch up in the closing stages of 2018. Whilst there were some positive stories…
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