HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Mar- 2019 -20 MarchAdvice
Retail should embrace serial returners – not ban them
How do you solve a rising rate of returns? It’s a question which has been asked with more frequently over the last twelve months as retailers grapple with an increasingly returns-savvy customer base. There’s no denying that businesses are feeling the impact. Rebound data indicates that returns cost UK retail…
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19 MarchAdvice
Hard times on the high street
The widespread impact of digital is a daily reality, but few cases have been so apparent to the everyday consumer than the disruption of retail. This trend has contributed to familiar retail names like Toys R Us, BHS and HMV falling into the hands of administrators, at risk of joining…
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18 MarchAdvice
How retailers can keep up with the pace of change
Has the future of retail ever looked so bleak? From crumbling giants like HMV and Hammerson to headline-grabbing losses at Laura Ashley and Paperchase, it’s fair to wonder what the future holds for the high street. Factors like cold weather and inflation haven’t helped the recent slump, but it’s the…
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14 MarchAnalysis
The click-and-collect phenomenon
The UK retail landscape is facing unprecedented pressures as British shopping habits continue to undergo a radical transformation. With consumers crying out for a more interactive, seamless and personalised experience in-store, it can be difficult for retailers to know how to keep footfall. Through merging the best of digital and…
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13 MarchAdvice
Reimagining the retail bridge between online and offline shopping
The rise of retail giants like Amazon is a widely documented trend with many digital, built-in-the-cloud market entrants having overtaken and displaced the entrenched high street brands we’ve loved and are now losing. However, as more bricks-and-mortar retailers expand their e-commerce offerings and online giants increasingly begin to physically ‘set…
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12 MarchFeatures
Kabooki: The ‘empty’ pop-up shop
Last month Kabooki, the company behind the Lego Wear license, launched a limited edition collection for adults at a playful pop-up in London, however instead of a shop with rails full of clothing, nothing was inside except plain white walls and some Snapcode – a sort of QR code for…
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12 MarchAdvice
Personalisation is the key to lasting customer loyalty in fashion
Fashion is a fundamental form of human self-expression, so it makes sense that searching for the right clothes and shoes should be inspiring and delightful. All too often, however, retailers and brands allow complexity to spoil this experience, leaving customers confused and frustrated to grapple with the countless options, permutations…
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11 MarchAdvice
Delivering ROI in B2B e-commerce
The importance of e-commerce in the B2B landscape is growing exponentially. In the past, digital commerce used to be an afterthought for wholesalers but it is now the dominant sales channel for B2B vendors. In fact, research from Forrester found that 54% of these businesses deem their website to be…
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8 MarchAdvice
Women in retail – advice from a female store manager
When it comes to the boardroom, retail may still be a male-dominated world, but there have been a lot of positive changes in recent times in this regard. I’ve worked in a variety of retail roles at Sofology over the course of the past eight years, progressing to my current…
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7 MarchAdvice
Are retailers too focused on Christmas advertising?
Now we are almost a quarter of our way into 2019, it’s interesting to look back at retailers’ advertising techniques from the festive season. Nowadays, Christmas wouldn’t be complete without the anticipated launch of retailers’ blockbuster ads – for 2018, John Lewis collaborated with Elton John and Sainsbury’s aired a…
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