HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Oct- 2019 -22 OctoberComment
How retailers can guarantee success this festive season
Whether it’s Aldi’s Kevin the Carrot, or John Lewis’ The Bear and The Hare, Christmas adverts are often the ones that stick in our minds as consumers, with an influence that lingers long after the trees have been taken down and the turkey sandwiches devoured. For retailers, the festive period…
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21 OctoberAdvice
How to bring the department store CX to your digital channels
The past few years have been cataclysmic for the health and beauty industry; with new pressures, market forces and trends at play, from sustainability, issues surrounding representation and transparency of supply chain management and ingredients. These moving parts have not been made easier by changes in consumer behaviour and a…
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18 OctoberComment
Staying one step ahead in retail’s shifting cybersecurity landscape
New advancements in technology are changing the retail industry in unprecedented ways, further blending the physical and digital worlds and forever evolving customer experience. As the industry changes, so do the methods cybercriminals use to steal sensitive data from companies and consumers. Prior to 2018, cybersecurity data suggested that the…
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17 OctoberComment
Using data to take in-store shopper psychology to the next level
As shoppers, we all know the tactics retailers use to entice us to spend more. There’s the visually appealing, uncluttered entrance of a fashion retailer that captures the imagination and gets us into store. Or the deliberate positioning of bread and milk at the back of a supermarket to ensure…
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16 OctoberComment
DTC: The future of retail?
Retail sales in August this year fell to the lowest rate since the 2008 financial crash, and many retailers are struggling as a result. Manufacturers will also be worried as they are irreversibly linked to retailers, and as news of store closures becomes ever-more frequent, it may be time for…
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15 OctoberComment
How can the high street survive?
Recent news that fast-fashion retailer, Forever 21 has filed for bankruptcy protection in Canada and the United States should have come as a shock. However, the latest high street casualty is just another name pending on a growing list. The troubles facing the UK’s retail sector are entrenched and well-publicised.…
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14 OctoberAdvice
Returns: Can you charge the customer?
“Can I charge for returns?” Well… Yes. But of course, it isn’t quite as simple as that. What to do about returns is one of the biggest challenges facing internet retailing. Fast fashion – and ASOS in particular – have struggled to deal with the increasing tendency for consumers (particularly…
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11 OctoberComment
How intelligent analytics is transforming retail
Once upon a time, data was a mere afterthought in retail. A ‘nice to have’ that was ineffectually displayed via bar charts and graphs in order to temporarily placate senior execs and stakeholders. But, as technology evolved, so came the supreme rise of analytics. Retail marketing teams were one of…
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9 OctoberComment
Enhancing the retail customer experience through data
The dawn of modern consumerism means today’s customers increasingly expect products and communications tailored to their individual preferences. Driven by technological advances, and led by digitally-savvy retailers like Amazon and eBay, brands are looking to data analysis to deliver tailored recommendations every time customers open their emails, smart apps, social…
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2 OctoberComment
5G will transform the retail experience
We’ve all heard about the rollout of the 5G mobile network and what it will mean for us as consumers, like almost instantaneous download speeds and ultra-reliable network connectivity. For businesses, the potential of 5G opens doors to revolutionary changes that will transform British industries. According to research, 5G could…
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