HR

How customer-centricity is the key to the online grocery market

The British online grocery retail market is set to grow by almost nine per cent over the next five years…

Read More »

How technology can help retail marketers create happy consumers

Shopping online during Black Friday/Cyber Monday, over the busy Christmas period, and in the January sales (yep, they’re still a…

Read More »

Returns and fraud – two key issues for e-commerce in 2020

While returns continue to be a fact of life for retailers for a number of reasons, one area they can…

Read More »

Why shoppers want simple sustainability

The Black Friday and Cyber Monday shopping spike is putting packaging into perspective for shoppers and creating demand for simple…

Read More »

2020 retail predictions

Artificial Intelligence/Machine Learning skills gap  Retailers have been recognising the huge value Artificial Intelligence (AI) and Machine Learning (ML) can…

Read More »

Preventing seasonal staff from becoming the Nightmare Before Christmas

As we approach the busiest shopping months of the year, many retailers will look to hire additional staff on short-term…

Read More »

Disability discrimination claims– how do you respond to customers?

Customers have strong rights to claim against retailers for discrimination, whether that discrimination is in relation to race, sexual orientation,…

Read More »

Why shoppable social media means retailers must embrace returns

Growing social commerce This year marks 25 years since the first secure online transaction was completed, signalling the birth of…

Read More »

Four tips to mastering millennial brand loyalty

Millennials can be demanding – they want variety, they want value for money, and they want everything to be available…

Read More »

Maintaining a sense of balance in the omnichannel

Marketers often face a challenge when balancing their use of online and offline channels. If one is much heavier than…

Read More »