HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Jan- 2020 -17 JanuaryComment
Personalisation is more than PR
Personalisation has got a lot of bad press over the last year. Adidas was forced to pull a social media campaign that allowed Twitter users to create a customised Arsenal shirt, after trolls used the tool to create digital shirts with misinformation and offensive messages. Walkers fell victim too with…
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14 JanuaryComment
How to: Proper supply chain management
“We are forced to work against our will” said the message in the Christmas card opened by a young English school girl planning to write her own wishes in the card. After the discovery of this message from a worker in a Chinese prison, Tesco’s supply chain management has been…
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13 JanuaryComment
How retailers can stand out from the crowd in 2020
The start of the year is always a good moment to reflect on what the months ahead – indeed decade ahead – might bring for our industry. It’s an exercise i’ve done many times and yet, this year, setting out predictions felt a little challenging. This is, at least in…
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10 JanuaryComment
Retailers have more to do to meet consumer demand for deliveries
With the Christmas rush in full flow, the pressure is on for retailers to provide their customers with a platinum service. As a result of the ecommerce explosion over the last decade, consumers’ shopping habits and expectations have changed dramatically. From weekend deliveries, more precise delivery options, to same day…
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9 JanuaryComment
How retailers can make their social media shoppable
Social media commerce presents retailers with one of the biggest changes and opportunities since the emergence of online shopping. Platforms like Facebook and Instagram are becoming stand-alone direct sales channels, meaning retailers have to change how they approach social media to cash-in on this new opportunity. Social commerce – a…
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8 JanuaryComment
Pop-ups: How to ensure your temporary store makes a lasting impression
Recently, the rise of e-commerce and mass-pivot to digital channels by traditional retailers has made people think that physical stores may no longer be necessary. However, as digital disruption presses forward, we can see that technology is not replacing – but rather augmenting – retail as we know it. And…
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7 JanuaryComment
How retailers can use PSD2 as a force for good in online payments
The introduction of new regulatory standards contained within the Second Payment Services Directive (PSD2) will, despite the revised deadline for compliance, represent a welcome layer of protection for online shoppers. However, the increased security measures being enforced will also introduce friction to the online shopping process – which is detrimental…
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6 JanuaryComment
The magic formula for data monetisation
Moving into the new year, there’s a good chance that you already have a fairly clear idea of your company’s objectives over the next 12 months. And if finding new ways to generate revenue is amongst them, you’ll be unsurprised to learn that your company is not alone. Here at…
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3 JanuaryComment
Why personal data has become currency
Retail experiences are constantly changing, with shoppers using an ever-growing list of methods to find, buy and collect products. From paying with cash to biometric authentication, consumers have never had so much choice in how to complete purchases. But a recent study from Wirecard has revealed that not only do…
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2 JanuaryComment
How customer-centricity is the key to the online grocery market
The British online grocery retail market is set to grow by almost nine per cent over the next five years according to IGD—meaning the UK has one of most voracious appetites for grocery delivery. But that means supermarkets are now facing competition from multiple sources, including traditional retailers offering home…
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