HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Jan- 2020 -10 JanuaryComment
Retailers have more to do to meet consumer demand for deliveries
With the Christmas rush in full flow, the pressure is on for retailers to provide their customers with a platinum service. As a result of the ecommerce explosion over the last decade, consumers’ shopping habits and expectations have changed dramatically. From weekend deliveries, more precise delivery options, to same day…
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9 JanuaryComment
How retailers can make their social media shoppable
Social media commerce presents retailers with one of the biggest changes and opportunities since the emergence of online shopping. Platforms like Facebook and Instagram are becoming stand-alone direct sales channels, meaning retailers have to change how they approach social media to cash-in on this new opportunity. Social commerce – a…
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8 JanuaryComment
Pop-ups: How to ensure your temporary store makes a lasting impression
Recently, the rise of e-commerce and mass-pivot to digital channels by traditional retailers has made people think that physical stores may no longer be necessary. However, as digital disruption presses forward, we can see that technology is not replacing – but rather augmenting – retail as we know it. And…
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7 JanuaryComment
How retailers can use PSD2 as a force for good in online payments
The introduction of new regulatory standards contained within the Second Payment Services Directive (PSD2) will, despite the revised deadline for compliance, represent a welcome layer of protection for online shoppers. However, the increased security measures being enforced will also introduce friction to the online shopping process – which is detrimental…
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6 JanuaryComment
The magic formula for data monetisation
Moving into the new year, there’s a good chance that you already have a fairly clear idea of your company’s objectives over the next 12 months. And if finding new ways to generate revenue is amongst them, you’ll be unsurprised to learn that your company is not alone. Here at…
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3 JanuaryComment
Why personal data has become currency
Retail experiences are constantly changing, with shoppers using an ever-growing list of methods to find, buy and collect products. From paying with cash to biometric authentication, consumers have never had so much choice in how to complete purchases. But a recent study from Wirecard has revealed that not only do…
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2 JanuaryComment
How customer-centricity is the key to the online grocery market
The British online grocery retail market is set to grow by almost nine per cent over the next five years according to IGD—meaning the UK has one of most voracious appetites for grocery delivery. But that means supermarkets are now facing competition from multiple sources, including traditional retailers offering home…
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Dec- 2019 -19 DecemberComment
How technology can help retail marketers create happy consumers
Shopping online during Black Friday/Cyber Monday, over the busy Christmas period, and in the January sales (yep, they’re still a thing!) can be akin to rummaging through a jumble sale. In order to find relevant content, many shoppers have to rifle through a mass of promotional offers on different sections…
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18 DecemberComment
Returns and fraud – two key issues for e-commerce in 2020
While returns continue to be a fact of life for retailers for a number of reasons, one area they can control is in having accurate customer address data. This will play a key role in reducing the frequency of ‘return to sender’ scenarios. The issue today is the reliance by…
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17 DecemberComment
Why shoppers want simple sustainability
The Black Friday and Cyber Monday shopping spike is putting packaging into perspective for shoppers and creating demand for simple sustainability. Retailers should strive to deliver quick and clear eco messages when it comes to packaging. Going green Sustainability has repeatedly hit the headlines again this year and we can…
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