HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Jul- 2020 -10 JulyComment
Why a multi-skilled retail team is essential for optimal efficiency
Retail is a people business. And while the rise of online shopping has increased the role of technology, it has arguably made the colleague interactions that do happen even more important. The mantra for retailers of “right people, right place, right time” has never mattered more. A historical retail resourcing…
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3 JulyFeatures
Reducing returns abuse without sacrificing customer experience
For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering customer loyalty, and increasing top-line revenue. A significant aspect of customer experience is how a merchant handles returns, as this can mean increased flexibility and convenience for consumers. Recent Forter…
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Jun- 2020 -30 JuneComment
What the fuel station of the future means for retailers
Cruising into a petrol station and filling up the tank is a staple of everyday life for drivers across the world. However, according to predictions from Nissan, this isn’t set to last. In fact, the leading car manufacturer is predicting that in the future, fuel stations as we know it…
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30 JuneComment
Should I stay closed or reopen?
Since the start of lockdown, most owner managers have become used to real-time contingency planning and agile decision making. However, with non-essential shops now allowed to reopen, they have been faced with another high-risk financial decision – should they stay closed or reopen? Knowing the key areas to consider and…
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25 JuneComment
Is it time retailers challenged digital transformation?
I think we have all heard enough about how quickly we have adapted to working from home, the constant play on words of “new normal”, “next normal”, “old normal” (whatever that means) and the “I told you so” smugness of digital transformation agencies (yes, I am from one of them!)…
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23 JuneCoronavirus Featured Content
Three ways that Covid-19 will change British retail forever
In the midst of a global pandemic the UK high street is suffering more than ever before with many ailing big names, from fashion retailer French Connection warning it will run out of cash within the next few months unless it secures a cash injection, to the ongoing struggles of…
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22 JuneComment
The perfect storm?
There is something of a ‘perfect storm’ for our town centres… Fewer shops trading than a few months ago, big brands announcing further closures, plans already on the table for repurposing retail space no longer viable, travel restrictions making it harder for people to reach town centres, now fewer people…
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19 JuneAdvice
Retailers must ensure the mental health of their workforce is a top priority
According to the World Health Organisation, in recent years depression has crept up the ladder to become the most common cause of ill health & disability worldwide. In the UK, at any time, one in six adults reports themselves as suffering from depression or anxiety or phobia or OCD, (that…
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19 JuneCoronavirus Featured Content
Making the UK workplace COVID safe
Rumours of the imminent return of the hospitality sector may have been overstated. Many operators may be ready to open in some shape or other after weeks of painstaking planning to ensure that premises can trade. But until employees are back off furlough, premises have been deep cleaned and the…
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18 JuneCoronavirus
Employers given 30 days to ‘confess’ to furlough abuses
Legislation is currently being fast-tracked to allow HMRC to reclaim any furlough money overpaid to employers, or not spent on wages as intended. Although we do not have the final version of the legislation, employers should start addressing their minds to the claims they have made to date as soon…
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