Full-Time
This coverage explores full-time employment trends and practices within UK retail. Reporting highlights workforce planning, hiring strategies, employment law developments, pay and conditions, and the role of full-time staff in supporting operations and customer service. Tailored for professionals managing HR, store operations, and workforce strategy in a dynamic retail environment.
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Jan- 2025 -17 JanuaryNews
Customer satisfaction levels lowest since 2015, UKCSI finds
UK customer satisfaction levels remain near their lowest level since 2015, the twice-yearly report by The Institute of Customer Service on the state of service has revealed. The latest UK Customer Satisfaction Index (UKCSI), which benchmarks customer satisfaction of over 260 of the UK’s leading businesses and has run since…
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Nov- 2024 -1 NovemberComment
From side hustle to global costume leader – The story of Fraser Smeaton’s costume empire
In 2009, Fraser Smeaton, CEO and co-founder of MorphCostumes, saw an unusual potential in what seemed like an ordinary moment. While walking the streets of Dublin with a friend sporting a bright blue spandex suit, he noticed that people couldn’t help but stop and stare, with many even approaching to…
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Oct- 2024 -1 OctoberDIY
Dobbies to close 17 stores as it unveils restructuring plan
Dobbies Garden Centres Limited has launched a restructuring plan that will see the closure of 17 unprofitable stores to address “historically uneconomical rent costs and ensure a return to sustainable profitability”. Dobbies will close 11 main sites, and six little dobbies sites, which will impact 465 colleagues, of which 82…
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Sep- 2024 -5 SeptemberNews
Amazon announces pay rise for thousands of UK workers
Amazon has announced that the minimum starting pay for frontline operations employees will rise to almost 10% benefitting tens of thousands of employees across the UK. Starting from 29 September, the minimum starting pay for frontline operations workers will rise between £13.50 and £14.50 per hour, depending on location. For…
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Jul- 2024 -26 JulyNews
Today’s news in brief-26/7/24
Boohoo has introduced “Boohoo Brands” a new marketplace featuring over 200 labels including luxury brands like Alexander McQueen and Gucci. This move aims to consolidate its position as a leading fashion and lifestyle destination, leveraging partnerships to enhance customer choices. THG plans to cut 171 jobs across multiple divisions while…
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26 JulyHealth & Beauty
THG to axe 171 roles as staff ordered to return to office full-time
THG is reportedly set to axe 171 jobs across the business whilst “insisting” that staff return to the office five days a week, The Financial Times has reported. The company is said to have told employees this week that it expected to make a total of 171 redundancies across six divisions,…
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Jun- 2024 -7 JunePeople Moves
Dunelm non-executive director exits
Dunelm has announced that Arja Taaveniku, an independent non-executive director of the company, has informed the board of her decision to step down from her role at the end of 2024. The news follows her acceptance of a full-time position as CEO of Home Centre, a home furnishings company in…
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Mar- 2024 -18 MarchNews
Central Co-op raises hourly pay amid further benefits for employees
Central Co-op has announced significant investments in its employees by raising minimum pay to £12 an hour, alongside paid breaks and a suite of additional benefits aimed at enhancing workers well-being and flexibility. The pay increase, effective from 1 April, equates to an additional £2,535 per annum for a full-time…
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Jan- 2024 -9 JanuaryClothing & Shoes
Boohoo eyes closure of Leicester factory
Boohoo Group is looking to close its Thurmaston Lane factory in Leicester in favour of relocating its operations, Drapers has reported. The news comes after the online fashion retailer entered a consultation last month, which revealed that “less than 100” employees will be impacted at the so-called “model factory” in…
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Dec- 2023 -15 DecemberHigh Street
Currys boss criticises gov’s minimum wage plans
Currys CEO Alex Baldock has accused the government of not caring about the retail industry after claiming its decision to raise the minimum wage would “load more costs onto an already overburdened sector”. It comes after chancellor Jeremy Hunt outlined plans to raise the legal minimum wage by 10% to…
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