Trending now
Lululemon lowers full-year guidance after Americas slowdown

Lululemon lowers full-year guidance after Americas slowdown

2026-06-05
British Land opposes ‘unacceptable’ TG Jones restructuring plan

British Land opposes ‘unacceptable’ TG Jones restructuring plan

2026-06-05
Trending now
Lululemon lowers full-year guidance after Americas slowdown

Lululemon lowers full-year guidance after Americas slowdown

2026-06-05
British Land opposes ‘unacceptable’ TG Jones restructuring plan

British Land opposes ‘unacceptable’ TG Jones restructuring plan

2026-06-05
Trending now
Lululemon lowers full-year guidance after Americas slowdown

Lululemon lowers full-year guidance after Americas slowdown

2026-06-05
British Land opposes ‘unacceptable’ TG Jones restructuring plan

British Land opposes ‘unacceptable’ TG Jones restructuring plan

2026-06-05
Popular now
Lululemon lowers full-year guidance after Americas slowdown

Lululemon lowers full-year guidance after Americas slowdown

2026-06-05
2 min read
British Land opposes ‘unacceptable’ TG Jones restructuring plan

British Land opposes ‘unacceptable’ TG Jones restructuring plan

2026-06-05
2 min read
UK retail footfall drops 2.6% as heatwave slows shopping recovery

UK retail footfall drops 2.6% as heatwave slows shopping recovery

2026-06-05
2 min read
Topic Hub

Customer Feedback

This coverage examines the role of customer feedback in shaping UK retail strategy and performance. Reporting highlights methods of gathering and analysing feedback, its impact on product development, service improvement, and customer loyalty, and how retailers adapt to changing expectations. Insights are tailored for professionals using feedback to enhance operations and competitiveness.

Customer Feedback

This coverage examines the role of customer feedback in shaping UK retail strategy and performance. Reporting highlights methods of gathering and analysing feedback, its impact on product development, service improvement, and customer loyalty, and how retailers adapt to changing expectations. Insights are tailored for professionals using feedback to enhance operations and competitiveness.

Why retailers are moving from mass perks to precision loyalty

Why retailers are moving from mass perks to precision loyalty

By Charlie Casey, chief executive and co-founder of LoyaltyLion
2026-04-14
5 min read
Using AI to modernise CX in retail

Using AI to modernise CX in retail

The retail sector is at a crossroads. At a time when products and prices can often be easily…
2025-07-15
5 min read
The price of stars: what the DMCC Act means for fake reviews

The price of stars: what the DMCC Act means for fake reviews

At one point online reviews used to be a grey area, but with the arrival of the Digital…
2025-06-19
6 min read
Retailer’s guide to post-purchase customer engagement

Retailer’s guide to post-purchase customer engagement

Thank You Goes a Long Way The first step in post-purchase engagement is simple but often…
2024-01-22
2 min read
A Practical Guide to Storefront Renovation and Branding

A Practical Guide to Storefront Renovation and Branding

In the highly competitive retail landscape, a visually appealing and inviting storefront is…
2023-12-06
3 min read
Experiential marketing: driving engagement in-store

Experiential marketing: driving engagement in-store

Understand experiential marketing Start with a clear understanding of experiential marketing…
2023-11-23
2 min read
A guide to SMS marketing

A guide to SMS marketing

Comply with regulations Ensure compliance with SMS marketing regulations, including…
2023-11-14
2 min read
A practical guide to customer feedback

A practical guide to customer feedback

In the dynamic world of retail, customer feedback is a priceless asset. It provides…
2023-10-13
2 min read
Closing the feedback gap during the rise of eCommerce

Closing the feedback gap during the rise of eCommerce

Gone are the days where online retail was solely for large resellers. With more brands…
2021-07-14
3 min read