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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Springfields Designer Outlet and Leisure has reported a 6% increase in turnover in 2025 compared with the previous year, alongside higher footfall and spending per visitor.

Both footfall and sales per visitor rose by 3% year on year, while turnover increased every year since the centre opened in 2005, excluding periods affected by Covid-19 lockdowns.

The centre, which is operated by SLR Outlets and owned by the UBS-managed Triton Property Fund LP, said it remained fully let and was creating two additional retail units to meet demand ahead of its consented phase three development.

Several retailers, including Molton Brown, Levi’s, Skechers, Dune, Radley London, Osprey London, Ben Sherman, Crew, White Stuff and Marks and Spencer Outlet, contributed to the increase in sales. 

Like-for-like stores were predominantly trading ahead of last year, with some reporting increases of more than 50%.

The outlet combines retail with leisure attractions, including RHS partner gardens, Adventure Land and seasonal events. 

Management said that the mix helped attract visitors and extend dwell time, supporting retailer performance.

Additionally, fashion and athleisure were among the strongest-performing retail categories in 2025, while food and beverage operators also recorded growth. Recent additions include a Loungers restaurant and The Parlour café.

Preliminary works have begun on the centre’s consented 50,000 sq ft phase three expansion, with further environmental, social and governance initiatives also planned.

Ian Sanderson, chief executive of SLR Outlets, said: “Together we continue to innovate and grow every year. Leases go through quickly because, as ex-retailers, we treat our brands as partners and target customers who make a positive difference to their turnover.”

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