Click and Collect
This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.
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Nov- 2019 -19 NovemberComment
What retailers can learn from Europe’s top performers about transformation
With e-commerce being the fastest growing segment of the retail market in Europe and North America, it would be natural to assume that the online store should be the key focus for retailers. However, in reality, this is not so clear-cut. Following recent research from Google and e-commerce consultancy Practicology,…
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11 NovemberComment
What implications will the Royal Mail strike have on UK retailers?
Royal Mail workers have voted to strike over job insecurity and employment terms and conditions, raising concerns that there could be walkouts in the run-up to Christmas. The announcement comes as we approach the retail industry’s crucial Q4 period where Black Friday, Cyber Monday and Boxing Day sales all take…
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Sep- 2019 -19 SeptemberHigh Street
Next profits boosted by continued online growth in H1
Fashion retailer Next has recorded a 2.7% rise in profits for the 26 weeks to July 2019, aided by a 12.6% increase in online sales. Pre-tax profits for the first half of the year were £319.6m compared with £311.1m for the same period last year. Total brand sales also increased…
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Aug- 2019 -29 AugustAdvice
Capitalising on click and collect
Many consumers are turning to click and collect for their online purchases rather than opting for home delivery. In fact, this is a growing market as shoppers recognise the convenience of picking up their goods when it suits them. For example, retailers such as Boots and Next reported that 75%…
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19 AugustAdvice
Retail versus digital – can’t we all just get along?
There’s no doubt about it – consumer behaviour has, without question, been one of the main drivers that has contributed to the volume of store closures that we’re seeing now more than ever before. And in some ways, this ‘shift in consumer behaviour’ is to blame for the ‘bricks versus…
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Jul- 2019 -24 JulySupermarkets
M&S announces latest store closure
Marks and Spencer has revealed its latest store set to close under its restructuring plan. As part of its plan to axe 85 full-line stores and 25 of its Simply Food outlets as it targets a return to profitable growth, the food and homeware retailer announced its Dorchester store, located…
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8 JulyOnline & Digital
Asda to stop offering plastic bags with online grocery shopping
Asda is to stop providing single-use plastic carrier bags with its online grocery orders, in a move that will remove around 85 million plastic bags from production each year. Following a successful trial period in south west England and from its Dartford Home Shopping Centre, Asda will remove the option…
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Jun- 2019 -13 JuneSupermarkets
Tesco Q1 sales slow amid ‘subdued’ UK market
Tesco has reported Q1 like-for-like sales growth of 0.2% attributed to what it calls a “subdued” UK market. For the 13 week period ending 25 May 2019, group sales reached £13.9bn. In the UK the Big Four grocer saw like-for-like sales increase by 0.2% to £9.1bn. Despite the slowdown Tesco…
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May- 2019 -14 MayHigh Street
Amazon partners with Next for click and collect service
Next and Amazon today announced Next’s participation in Amazon Counter – a new network of pick up points that allows customers to collect their Amazon orders in-store. Pick up from a Counter location at the fashion retailer is available from hundreds of stores across the UK and on millions of…
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9 MayEntertainment
The Works click and collect service leads to sales and revenue growth
Book retailer, The Works has announced it has had a “successful year” following the introduction of a click and collect service which has seen like-for-like sales and revenue rise. Revenue at The Works for the 52 weeks to 28 April rose by 13.2% year on year, while like-for-like sales saw…
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