Click and Collect
This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.
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Jul- 2020 -10 JulyComment
Why a multi-skilled retail team is essential for optimal efficiency
Retail is a people business. And while the rise of online shopping has increased the role of technology, it has arguably made the colleague interactions that do happen even more important. The mantra for retailers of “right people, right place, right time” has never mattered more. A historical retail resourcing…
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Jun- 2020 -23 JuneCoronavirus Featured Content
Three ways that Covid-19 will change British retail forever
In the midst of a global pandemic the UK high street is suffering more than ever before with many ailing big names, from fashion retailer French Connection warning it will run out of cash within the next few months unless it secures a cash injection, to the ongoing struggles of…
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11 JuneComment
Retail experience will never be the same
While COVID-19 has had a devastating impact on the UK’s retail sector, it should not come as a surprise to see the high street in peril. Even prior to the outbreak, retailers had endured a torrid twelve months – a poor Christmas period had led into a traditionally weaker opening…
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9 JuneHigh Street
Game to reopen stores across England and Northern Ireland
Game has announced plans to reopen all stores across England and Northern Ireland from Monday 15 June, in line with the latest Government guidance. The video game retailer said all stores in Wales and Scotland are ready to re-open, but will remain closed until current guidelines are lifted. Game is…
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May- 2020 -28 MayComment
The time for retail to be re-imagined
2020 has seen retailers experience some of their most challenging times, an unprecedented fall or rise in demand during a global pandemic never before seen on this scale. As retailers grappled with their immediate response to Covid-19, it’s undoubtedly a once in a generation test of business continuity. As retailers…
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11 MayComment
From dark store to hybrid store – adapting to a new world order
It’s safe to say the embattled UK high street had a rocky start to the year, with a reported 18,248 retail jobs lost and 1,211 shops closed in the first two months of the year alone. In fact, in February, the high street saw a 7.8% drop in footfall, as…
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Apr- 2020 -15 AprilSupermarkets
Morrisons offers NHS staff 10% discount for 12 weeks amid Covid-19 crisis
‘Big 4’ grocer Morrisons has announced a 10% discount on shopping for all NHS staff for 12 weeks to support them through the coronavirus pandemic. The discount comes into effect from Thursday this week (16 April) and will last until 12 June, when it will be reviewed. The supermarket said…
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Mar- 2020 -25 MarchCoronavirus
Halfords forecast 25% sales slump
Halfords has warned that sales will “drop sharply” in light of the coronavirus outbreak, with a forecasted sales decline of 25%. After modelling a range of disruption scenarios that assume “significant sales declines” between April and June, it predicts its next full-year results will see a loss of £300m in…
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23 MarchDepartment Stores
John Lewis stores to close for first time in 155 years
John Lewis Partnership has announced the temporary closure of all John Lewis stores in light of the coronavirus pandemic. All 50 sites will cease trading today (Monday 23 March), after the “difficult decision” was confirmed by its board. It marks the first time in the group’s 155-year history that its…
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Jan- 2020 -8 JanuarySupermarkets
Sainsbury’s Christmas sales slip as Argos struggles
Supermarket giant Sainsbury’s has posted a 0.7% decline in like-for-like sales for the 15 week period ending 4 January as toy and gaming sales at Argos struggled. The decrease comes despite grocery sales increasing by 0.4%, with online grocery sales also up 7.3%. Sainsbury’s reported that clothing sales also performed…
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