Click and Collect
This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.
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Mar- 2021 -22 MarchDIY
Kingfisher full-year profits soar amid DIY boom
Kingfisher has announced that pre-tax profit soared by 44.4% to £786m in the year ended 31 January 2021, following a surge in DIY spending amid the pandemic. Retail profit was up 27.4% in the year, which was largely driven by a strong B&Q performance, while total sales rose by 6.8%.…
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17 MarchCoronavirus
Northern Ireland to allow click-and-collect from 12 April
The Stormont Executive has revealed parts of Northern Ireland’s map out of lockdown which will see non-essential retail click and collect services return in April. While the majority of the current restrictions will remain in place until after Easter, the Executive agreed to gradual changes which will come into effect…
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Feb- 2021 -25 FebruaryDIY
Ikea UK hit with £33m loss amid pandemic
Ikea UK has announced that total sales fell by £200m to £1.9bn in its full-year ended 31 August 2020, down from sales of £2.12bn reported in FY19. While the furniture giant decreased its costs by 3.4% to help shore up its finances, it still reported an overall loss impact of…
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24 FebruaryCoronavirus
Scotland to reopen non-essential retail from 26 April
First minister Nicola Sturgeon has announced that non-essential retailers in Scotland will be able to reopen from 26 April. Sturgeon outlined the country’s exit out of lockdown restrictions yesterday (23 February), giving businesses a timeframe of when they can expect to reopen. Scotland’s stay-at-home order is likely to remain in…
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19 FebruaryCoronavirus
NI extends lockdown until 1 April but click and collect widened
The Stormont Executive has announced it will extend the current lockdown restrictions in Northern Ireland until 1 April. However, first minister Arlene Foster did reveal that more non-essential retail businesses will be able to resume click and collect services from 8 March. The scope of those allowed to operate click…
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9 FebruaryCoronavirus Featured Content
January retail sales slump to lowest level since May 2020
January saw retail sales growth decline to its lowest level since May of last year, figures by the BRC and KPMG show. According to the pair’s sales monitor, total retail sales dropped by 1.3% in January compared to 0.4% in January 2020 as national lockdown measures continue to disrupt trading. …
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4 FebruaryHigh Street
Retail footfall drops 65.6% in first full month of third lockdown
Retail footfall has declined 65.6% in January compared with a 41.9% drop in December, as the first full month of the third national lockdown comes to an end. According to Springboard, footfall declined by 72.6% in high streets a further 73.6% in shopping centres and 42.1% in retail parks. However,…
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Jan- 2021 -25 JanuaryBusiness Bites
Five retailers who excelled during the Christmas season
Asos Asos has gone from strength to strength in the past few years with this year being no different. Over the peak festive season it saw its sales increase by 23% to £1.32bn from £1.074bn the previous year, which the group claimed was due to support by investors who…
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22 JanuaryCoronavirus
Retail sales fall to lowest ever annual level
The retail sector has suffered its largest annual fall since records began, with total sales down 1.9% against the year prior, as restrictions on non-essential retail continued to impact the sector as a whole. This was the biggest decline since records began in 1997, according to the ONS. After declines…
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14 JanuaryCoronavirus
Scotland bans click and collect on non-essential retail
Stores in Scotland will no longer be able to provide click and collect services for non-essential retail, as the government attempts to clamp down on the spread of Covid-19. The decision which was announced by first minister Nicola Sturgeon will also see a ban on drinking alcohol outside and people…
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