Click and Collect
This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.
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May- 2021 -14 MayAnalysis
The return to the high street: friend or foe?
With our clocks adjusted to British Summer Time and Government guidelines easing off shopping restrictions for non-essential shopping, the return to the high street is back in swing. However, with non-essential shops implementing social distancing measures to ensure they remain as safe as they can be, the handling of stock…
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Apr- 2021 -23 AprilAdvice
Getting ready for the post-covid retail boom
From being in the grip of the second wave in a bleak mid-Winter two months ago with so much uncertainty and anxiety there really has been a remarkable turnaround due to the determination of all to fix this situation. A majority of the population have been vaccinated and sunnier days…
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15 AprilShopping Centres
British Land eyes open-air retail parks
Property group British Land has unveiled plans to invest in more out-of-town retail parks as it capitalises on a click and collect strategy. The company is set to bet on a faster return of open-air locations where social distancing can be more easily managed than in covered shopping centres. In…
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8 AprilComment
Why retail store closures don’t have to be bad for business
It is no secret that the retail sector is facing somewhat of a crisis, with a number of leading retail chains – including Arcadia Group, M&Co, Harveys Furniture and Monsoon, amongst others – entering administration or shuttering up for good in the midst of the global pandemic. While for many…
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8 AprilDIY
Dunelm to ‘outperform’ expectations thanks to click and collect
Dunelm has said it expects to “outperform” analyst expectations this financial year, as the group prepares to reopen its stores again on 12 April. The statement, which was published in its Q3 trading update, revealed that its FY21 profit-before-tax is estimated to be between £120m-£125m. This is a figure the…
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6 AprilDepartment Stores
John Lewis to reopen stores
John Lewis has confirmed that it will reopen its shops in England and Wales on 12 April following the latest government guidance. The group will also reopen its newly refurbished Edinburgh shop on 14 May and plans to reopen its Glasgow shop from 26 April. After more than three months…
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Mar- 2021 -25 MarchSport & Leisure
Decathlon moves to 35,000 sq ft Trinity Leeds store
Decathlon UK has announced it will be moving to a new 35,000 sq ft flagship store in Trinity Leeds, which is owned by property company Landsec. Opening later this month, the store will be housed in a former BHS site which spans over two floors, and will initially focus on…
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22 MarchAnalysis
Amazon Fresh and the rise of automation in retail
Years ago when someone walked into a shop and emerged without paying, it usually resulted in an arrest and a possible visit to the local magistrate’s court. However, in the digitally-driven 21st Century, this practice has started to be actively encouraged as a means to ease the shopping experience for…
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22 MarchDIY
Kingfisher full-year profits soar amid DIY boom
Kingfisher has announced that pre-tax profit soared by 44.4% to £786m in the year ended 31 January 2021, following a surge in DIY spending amid the pandemic. Retail profit was up 27.4% in the year, which was largely driven by a strong B&Q performance, while total sales rose by 6.8%.…
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17 MarchCoronavirus
Northern Ireland to allow click-and-collect from 12 April
The Stormont Executive has revealed parts of Northern Ireland’s map out of lockdown which will see non-essential retail click and collect services return in April. While the majority of the current restrictions will remain in place until after Easter, the Executive agreed to gradual changes which will come into effect…
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