Automation
This coverage examines the role of automation in the UK retail sector, focusing on technology adoption, workforce impact, operational efficiency, and supply chain innovation. Reporting highlights how retailers implement automation to improve productivity, reduce costs, and respond to consumer expectations — offering insight for executives, managers, and professionals driving transformation in retail operations.
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Oct- 2023 -30 OctoberAdvice
A guide to chatbots and customer service automation
Understand chatbots and automation Begin by gaining a clear understanding of what chatbots and automation entail: chatbots are AI-powered programmes designed to interact with customers, answer questions, and provide assistance, while automation refers to the use of technology to perform repetitive tasks. Identify your customer service needs Assess your customer…
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13 OctoberAdvice
A practical guide to customer feedback
In the dynamic world of retail, customer feedback is a priceless asset. It provides invaluable insights into customer preferences, pain points, and expectations. By gathering, analysing, and acting on customer feedback, retailers can enhance their products, services, and overall customer experience, leading to increased loyalty and profitability. Establish clear feedback…
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Sep- 2023 -18 SeptemberAdvice
A practical guide to effective inventory management for retailers
Efficient inventory management is the cornerstone of a successful retail business. It ensures that products are available when customers want them, minimises carrying costs, and maximises profits. Here are some crucial tips for retailers to effectively manage their inventory and stay ahead in the competitive market. Implement a robust inventory…
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5 SeptemberSupermarkets
Lidl opens largest warehouse with £300m Luton site
Lidl has announced that it has opened a new £300m warehouse in Luton, its largest warehouse in the world. The 1.2 million sq ft RDC is located in Houghton Regis, Luton, and will be delivering over 9,400 pallets a day across 150 stores. It will be the first Lidl GB…
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Jun- 2023 -30 JuneFeatures
How is AI shaping the retail sector?
Can you tell me about yourself and your experience in the retail industry? I am a partner with BearingPoint, a leading Management and Technology Consultancy, and I have responsibility for the Consumer Goods and Retail sector in the UK. Prior to joining BearingPoint, I had a long career working in…
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14 JuneComment
E-commerce businesses can fight inflation – here’s how
Consumers continue tightening their belts as the cost of living crisis bites. And the outlook isn’t ideal; UK inflation remains stubbornly high, especially compared to the Eurozone and the US. The cost-of-living crisis, combined with the rising cost of raw materials, packaging, transport and labour, is putting insurmountable pressure on…
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May- 2023 -16 MayClothing & Shoes
Boohoo profits halve in FY22
Boohoo has seen its profits fall by 49% to £63.3m in 2022, with revenues falling to £1.8bn, down by 11% against last year, though up by 3% on 2020. Over the year, UK revenues were down by 9% against the 2021 but were up by 61% against 2020, which the…
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10 MayClothing & Shoes
Charles Tyrwhitt to roll out green asset control tech
Menswear brand Charles Tyrwhitt has invested in green asset control technology provided by LoweConex in order to reduce energy consumption and minimise its carbon footprint. LoweConex, which provides IoT energy management solutions, will be rolled out across the retailer’s estate to help hit its sustainability targets. This will see the…
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9 MayFeatures
Reinventing delivery – is driverless delivery the future?
Asda recently announced its partnership with Wayve self-driving vehicles in a year-long trial that will give the supermarket the ability to autonomously deliver groceries to over 170,000 residents across 72,000 households in London. Emile Naus, partner at BearingPoint, tells us about how these driverless vehicles can be cost-effective and efficient…
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Feb- 2023 -13 FebruarySponsored Articles
New Look uses new Compare Ethics to guarantee accurate environmental claims
Demand for transparency and credible information to back up claims is growing from regulators, citizens, employees and investors. The fashion sector has been cited with greenwashing, where brands claim or imply that they are making more environmental progress than they really are. As a result, governments have evolved regulations around…
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