A guide to chatbots and customer service automation

In the ever-evolving landscape of retail, customer service is a cornerstone of success, so we will explore how you can leverage chatbots and automation to improve customer experiences, streamline operations, and boost sales

Understand chatbots and automation

Begin by gaining a clear understanding of what chatbots and automation entail: chatbots are AI-powered programmes designed to interact with customers, answer questions, and provide assistance, while automation refers to the use of technology to perform repetitive tasks.

Check out our free weekly podcast

Back to top button