Artificial Intelligence

Starmer vows to ‘make work pay’ in King’s Speech

The new Labour government has outlined its main goals for the new parliament as part of the King’s Speech today…

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Agility without complexity: navigating retail compliance the right way

Is your retail business future ready? Whether dealing with the ramifications of major political shifts, changes in legislation, economic uncertainty,…

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Here’s why AI can boost your customer experience

Artificial intelligence is revolutionising industries across the board, and retail is no exception. Historically associated with sectors like healthcare, finance,…

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Rising to new retail challenges with robotic cleaning machines

In retail, consumer expectations are higher than ever, and steadily growing pressures on your teams have morphed into severe and…

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From bookstore to global giant: The history of Amazon

In the history of commerce and technology, few companies have been as revolutionary as Amazon. What started as an online…

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The ultimate guide to retail digital transformation

The retail sector faces a host of challenges in the digital age, including: Changing consumer expectations: Consumers now expect seamless,…

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Customer lifetime value: What’s new?

Customer Lifetime Value (CLV) represents a crucial metric that measures a customer’s revenue potential over their entire relationship with a…

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A guide to personalisation

Understand customer segmentation Begin with a deep understanding of your customer base. Segment your audience based on demographics, behaviours, and…

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The Golden Quarter: Perfect promotions through intelligent merchandising

The 100-day countdown to Christmas – a period which also includes key dates such as Halloween, Black Friday and Cyber…

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Step into the future: How John Lewis can incorporate AI

“If they do it really well I don’t think the customers will even know it’s happening. Everything will just feel…

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