Artificial Intelligence
This coverage examines the role of artificial intelligence in the UK retail sector, focusing on how AI shapes customer experience, supply chain optimisation, workforce efficiency, and data-driven decision-making. Reporting highlights practical applications, strategic investments, and emerging technologies, offering insights for retail executives, managers, and professionals exploring innovation and competitive advantage through AI.
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Sep- 2025 -22 SeptemberSupermarkets
Asda announces renewed AI and Cloud Collaboration with Microsoft
Asda has agreed a new collaboration deal with Microsoft, marking one of the largest technology deals in UK retail, which will see it accelerate Asda’s transition to a cloud-first operational model, powered by Microsoft’s artificial intelligence and machine learning technologies. The supermarket giant said Microsoft Azure will “serve as the…
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15 SeptemberPeople Moves
Frasers Group appoints Jacky Wright as NED
Frasers Group has announced the proposed appointment of Jacky Wright as non-executive director, subject to final board approval on 24 September 2025. Wright is a technology executive with more than 30 years’ experience in digital transformation across both the private and public sectors. She most recently served as chief technology…
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10 SeptemberClothing & Shoes
Inditex HY profits edge up to €2.8bn
Inditex, the parent company of fashion brands Zara, Bershka and Stradivarius, has reported that revenues rose 1.6% year-on-year to €18.4bn (£15.9bn) in the six months to 31 July, with net income up 0.8% to €2.8bn (£2.42bn). Constant currency revenues jumped by 5.1% during the period, while gross profits inched up…
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Aug- 2025 -28 AugustComment
How retailers can keep frontline staff from feeling undervalued and overstressed
In retail, the shop floor is where the customer experience comes to life. It’s where expectations are met — or missed. Yet for decades, frontline employees, the people most directly responsible for shaping that experience, have often been left without the tools, recognition, and support they need to thrive. For…
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28 AugustPeople Moves
Lululemon appoints first chief AI and technology officer
Lululemon has announced the appointment of Ranju Das as its first chief artificial intelligence and technology officer, effective from 2 September. Das will lead the retailer’s technology organisation and oversee the development and execution of its AI and digital strategy. He will report to chief executive Calvin McDonald and join…
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15 AugustSponsored Articles
Five forces reshaping UK fulfilment, and how brands can respond
In the UK, shifts in technology, consumer expectations, and economic pressure are driving structural change across the fulfilment sector – positioning it now as a core driver of customer experience and brand reputation. At Fidelity Fulfilment, we work with both fast-scaling DTC brands and some of the UK’s largest multichannel…
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12 AugustOnline & Digital
Prosus gets EU clearance for Just Eat Takeaway acquisition
Prosus has received European Commission approval for its acquisition of Just Eat Takeaway.com, the final regulatory clearance needed to complete the deal. The decision allows it to move ahead with plans to expand in food delivery, consumer platforms and artificial intelligence. Prosus aims to scale AI solutions across Just Eat…
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4 AugustDepartment Stores
Debenhams launches AI academy for employees
Debenhams Group has launched an AI skills academy, a new programme aiming to provide its employees with practical AI skills. The academy is being rolled out in partnership with workforce development platform Multiverse. It will be fully funded through the group’s £1.35m apprenticeship levy, and provide employees with “structured, on-the-job…
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Jul- 2025 -18 JulyClothing & Shoes
Mango H1 turnover jumps 12% to €1.7bn amid global expansion
Mango has reported a 12% rise in turnover to €1.7bn (£1.4bn) in the first half of 2025, as the Spanish fashion company expanded its international footprint and online presence. During the period, the company opened 78 new shops and refurbished an additional 30, taking its global store count to 2,925…
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9 JulySupermarkets
Morrisons launches AI tool to help shoppers find products
Morrisons has reportedly launched a generative AI search tool to help customers locate products in store, according to City AM. Developed in-house using Google Cloud’s Vertex AI platform and Gemini large language models (LLMs), the feature already handles more than 50,000 daily searches during peak periods. This is said to…
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