Apple
This coverage examines Apple’s operations and strategy within the UK retail and technology market, focusing on store performance, product launches, marketing initiatives, sustainability efforts, and leadership decisions. Reporting highlights how Apple drives consumer engagement and innovation while navigating competitive and regulatory pressures — providing insight for executives, managers, and professionals in technology, retail, and brand management.
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Nov- 2022 -16 NovemberAdvice
Retail faces multiple challenges – A key one is fixing the data layer
As the UK consumer battles rising inflation, interest rates, scary heating bills and even considering back-up generators to avoid potential power cuts, retailers have needed to consistently up their games to maintain customer loyalty. On the supply side, the latest uncertainties are an unwelcome addition to the disruption from…
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Oct- 2022 -18 OctoberFeatures
Beyond retail: 4 ways to unlock direct-to-consumer relationships
CPG and FMCG brands — that is, Consumer Packed Goods and Fast Moving Consumer Goods, respectively — are fortunate to have huge amounts of data at their disposal. However, sorting through what’s relevant and compliant and then unifying it into a single source of truth can be a mammoth task.…
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Jul- 2022 -26 JulyComment
How physical stores can ensure they are refit for the future
The events of the past couple of years have accelerated the pace of change in the retail industry. Retailers have simultaneously had to react quickly to events out of their control, while also embracing the ongoing trends that were clear even before the pandemic hit. The role of the physical…
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15 JulyPeople Moves
iCandy appoints new head of sales
iCandy has announced the appointment of Cath Needham as the company’s new head of sales this week. Needham is said to be an experienced national account manager with 30 years of experience within the nursery industry. She joined the company from Emmaljunga Limited. As head of sales, Needham will be…
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11 JulyOnline & Digital
Apple’s UK stores paid only £800k in tax
Apple’s UK retail division paid only £796,000 in tax last year after it made large payouts to its employees through a stock option scheme, The Times has reported. The tech giant’s UK retail arm, which covers 38 retail shops, made pre-tax profits of £38.2m on sales of £971.5m in the…
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5 JulyEconomy
Customer complaints costing UK retail more than £9bn
Customer complaints have reached an all-time high which has cost businesses more than £9.24bn a month in staff hours, according to the Institute of Customer Service. The Institute of Customer Service’s Customer Satisfaction Index (UKCSI) revealed that 17.3% of UK customers have experienced a product or service problem, the highest…
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Jun- 2022 -6 JuneComment
How headless commerce answers many retail tech issues
Work in online for any time, and you start to get used to bracing for the next big Google’s core algorithm change. The latest one, Core Web Vitals, was bigger than most, featuring prominently in on marketeers’ lives since last year for mobile, and earlier this year for desktop. As…
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1 JuneComment
What’s the deal with EV charging on retail sites?
There are already many electric vehicles (EVs) on the UK’s roads, and soon there’s going to be a lot more. By 2035 every new car or van sold in the UK will be fully electric. Before that, in just eight years, sales of new petrol or diesel cars or vans…
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May- 2022 -25 MayComment
AI-powered self-service is the future of physical retail
At the start of the Covid-19 pandemic, retail was among the most impacted industries: over 17,500 chain stores closed in the UK in 2020. At the same time, e-commerce growth numbers went through the roof. According to Digital Commerce 360, “the pandemic facilitated a gain of around $218 billion in…
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16 MayAdvice
The Metaverse: The next retail frontier
The metaverse has burst onto the scene as the next big thing, with Meta CEO Mark Zuckerberg dubbing it the “successor to the mobile internet”. So, what is the metaverse exactly? It’s a group of 3D virtual worlds, built by multiple entities, focused on social connections, that merges both physical…
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