Accessibility
This coverage examines accessibility issues and initiatives within the UK retail sector, focusing on inclusive store design, digital access, workforce practices, and regulatory developments. Reporting highlights how retailers address the needs of disabled customers and employees, offering insights for managers, executives, and professionals committed to improving accessibility and compliance in retail environments.
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Nov- 2019 -7 NovemberDIY
Ikea UK sales top £2bn in 2019
Furniture retailer Ikea has announced that total annual sales in the UK have soared by 8% to £2.1bn for the year ended 31 August 2019. The retail giant said it has continued to “outperform” the market in home furnishings, with an increase to 9% in the company’s UK market share,…
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Jul- 2019 -15 JulyHigh Street
Retail footfall ‘slumps’ in June
Footfall declined by 2.9% in June, attributed to the “exceptional and ongoing disruptive political and economic period”, according to retail intelligence firm Springboard. On a three-month basis, footfall decreased by 2.4%, and the six and 12–month averages were found to be -1.3% and -1.7% respectively. High street footfall also declined…
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May- 2019 -20 MayHigh Street
Co-op and Superdrug agree meal deal partnership
The Co-op has struck a “meal deal” with Superdrug which will see it supply the health and beauty chain with an extensive food-to-go range including sandwiches, salads and fruit. The trial will see Co-op become Superdrug’s food-to-go partner and initially supply its award winning own-brand products to seven branches located…
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9 MayAdvice
Retailers should learn from shopping centres to be inclusive
Shopping centres increasingly act as hubs pulling local communities together and are becoming an essential cornerstone of everyday life. As society quite rightly becomes more inclusive, shopping centres must lead the way in their own communities by ensuring that every individual can benefit from the facilities equally. One in five…
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Apr- 2019 -11 AprilAdvice
The impact of personalised direct mail
Today, only 18% of retail purchases are made online – yet we are told that the high street is dying in favour of online shopping. Whilst we do live in an increasingly virtual world, the value of traditional sales channels should not be underestimated nor undermined in the marketer’s mind,…
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Feb- 2019 -8 FebruaryEconomy
61% of Brits worried high street will disappear in 10 years
Consumers are worried the high street is going to be lost completely due to the current store closures in the news, research by commercial brokers KIS Finance has revealed. A survey of 1,000 consumers in the UK, found 61% of Brits are worried the high street will disappear in the…
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Dec- 2018 -4 DecemberShopping Centres
Most ‘disability friendly’ shopping centres in Northern Ireland named
New research has found the most “disability friendly” shopping centres in Northern Ireland, with Bloomfield in Bangor coming out on top. The research by lift provider, Olympic Lifts, has looked at the accessibility features of shopping centres across Northern Ireland, and has named 10 centres as the most disability friendly.…
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Nov- 2018 -20 NovemberAdvice
The rise of the serial returner
By 2020 the e-commerce industry’s revenue is expected to reach £500bn. A wealth of opportunity awaits online sellers. Yet the rise of the ‘serial returner’ (individuals who buy goods but repeatedly return them after a few days and uses) presents a huge barrier for businesses hoping to succeed and grow…
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Sep- 2018 -12 SeptemberComment
How can retailers utilise queuing psychology?
Retailers must do everything they can to ensure that for customers, their waiting time at the till is not perceived as a negative experience that mars their shopping trip. Harnessing effective queuing measures could be key to maximising customer retention. It’s well reported that competition among brick-and-mortar retailers is now…
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Aug- 2018 -14 AugustHigh Street
Asda, Argos, Sainsbury’s and M&S sign up for ‘Purple Tuesday’
‘Purple Tuesday’, the UK’s first day dedicated to ‘accessible’ shopping, will take place on 13 November and will see retailers such as Asda, Argos and Sainsbury’s introduce new measures to make the shopping experience more inclusive for disabled customers. The initiative is being coordinated by the disability organisation Purple and…
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