Year: 2019

Third of consumers feel ‘unvalued’ by retailers after purchasing

Over a third (34%) of consumers feel retailers don’t care about them after they’ve made a payment, a new report by Valitor has found. The report from the international payment solutions company, found that retailers are “failing customers” when it comes to the after payment experience. This is because shoppers…

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Retailers should learn from shopping centres to be inclusive

Shopping centres increasingly act as hubs pulling local communities together and are becoming an essential cornerstone of everyday life. As society quite rightly becomes more inclusive, shopping centres must lead the way in their own communities by ensuring that every individual can benefit from the facilities equally. One in five…

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Superdry issues profit warning as trading ‘continues to be weak’

Superdry has said its “trading performance continues to be weak” as the clothing retailer issued another profit warning in its trading update for the 13-week period to 27 April 2019. Its wholesale and e-commerce revenues performed the worst in Q4 with declines of 9.3% and 3.9% respectively. Year-on-year wholesale revenue…

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Wee Carpet Shoppe ad goes viral

A homemade advert starring a four-year-old girl promoting her grandad’s carpet store, the Wee Carpet Shoppe in Fife, Scotland, has gone viral online. The video gained almost 35,000 views on Facebook in a few short days, and was created without the shop owner John Tallack’s knowledge. The advert, directed by…

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Lidl scolded by ASA after Morrisons complains

Lidl has been scolded by the ASA after Morrisons complained about a price comparison advert which it claimed was not based on the prices available when the ad appeared, leading Morrisons to ask whether the advert was “misleading”. Text in the advert itself stated “£11.50 at Morrisons” and “£9.77 (total)…

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Select set to fall into administration

Struggling fashion retailer Select is set to enter administration within the next 48 hours putting potentially 2,000 jobs at risk . Select, which has around 180 stores across the UK, has appointed the advisory firm Quantuma to oversee the administration. Quantuma partner Andrew Andronikou told The Guardian: “The company will…

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Why shopping centres must now focus on experience

The traditional shopping centre model is currently undergoing a seismic shift. I’ve no doubt that those centres that will thrive in the coming decades will employ an entirely customer centric experiential model. As the line between retail and leisure becomes increasingly blurred, shopping centres will need to evolve from being…

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Retail sales ‘below expectation’ in April

Retail sales fell below expectations in April, despite a total sales increase of 4.1% against the decrease of 3.1% the previous year, according to the latest BRC-KPMG Retail Sales Monitor. This was due to figures being “distorted” by the timing of the run-up to Easter, which was in April this…

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Bonmarche rejects Philip Day takeover bid

The directors of fashion chain Bonmarche have asked its shareholders to “unanimously” reject a takeover bid by Spectre Holdings – an entity owned by retail entrepreneur Philip Day – as they feel the offer “materially undervalues” the retailer and its prospects. On 2 April, Spectre Holdings announced it had unconditionally…

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Making lighting work for the modern fitting room experience

Despite the growing popularity of shopping online over visiting physical retail stores, the capacity to ‘try before you buy’ remains a key motivator for high street customers and is an experience e- commerce has yet to replicate. However, many of us find contact with public fitting rooms uncomfortable and less…

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