Features
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Feb- 2022 -16 February
Key fraud trends and how to prepare for the future
Large, all-encompassing historical events have the ability to change the way that society operates. These changes happen rapidly, but our adaptability ensures a sense of normality in unusual circumstances. In the case of the pandemic, businesses, and the way they operate, changed swiftly. But for the same reason that some…
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8 February
Social Selling: E-commerce data you need to know for 2022
Over the last 20 years we’ve seen social media shift from simple, text-based updates, to increasingly visual content, championed by app-based platforms like Instagram and Snapchat, with new entrants such as TikTok and Pinterest taking the trend even further. Social media now goes way beyond communicating with friends and family.…
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7 February
Rising from the ashes: How retailers can come back even stronger in 2022
If 2020 was the year of unprecedented events, then 2021 was the year of the aftermath. Even at the beginning of the year, when we hoped the worst of the pandemic was over, lockdown restrictions stopped many retailers and brands in their tracks. For those with a physical-only presence, the…
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Jan- 2022 -17 January
Customer service needs for the post-covid consumer
Nurturing customer service continues to be a primary focus of businesses. Even pre-covid, retailers naturally updated their offerings to out-perform competing brands – why the groundwork concerning competition within retailers is said to have entered into discussion as early as the 20th Century; ‘assessing the complexity of competition’, ‘distinguishing its…
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11 January
Diversification – the pandemic lifeline
Business diversification is not a novel notion. Renowned e-commerce website Amazon is said to be one of the early companies that diversified its offerings, transitioning from a marketplace of reading material to the commercial giant it is now. The eruption of coronavirus demanded more innovation from businesses. Many firms across…
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6 January
Checkout free stores: what they’re all about
What is the concept behind checkout-free stores? In theory, checkout-free stores drive convenience for both the merchant and the customer. Everyone has demanding lives and as a result will, understandably, look to minimise hassle if they can. Through the right payments’ infrastructure, these stores, which first appeared in the UK…
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Dec- 2021 -17 December
Why 2022 will be a defining year for UK retail
Retailers are coming out of what has been another challenging year but are undoubtedly now optimistic and looking forward to a prosperous festive season. Early reports paint a positive picture with ONS data showing an 0.8% rise in total sales volume in October, and GfK revealing that consumer confidence is…
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Nov- 2021 -24 November
The £15bn question – are you still investing in instore expertise?
With the Golden Quarter in full swing and the risk of another lockdown receding, it feels like physical retailers can finally focus on the future and doing what they do best. Namely serving the varied interests and needs of our nation of shoppers. While the terminals are processing payments, amidst…
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5 November
The journey so far: Disability provisions in the retail sector
Tesco, among other retailers, has recently implemented a ‘quiet hour’ scheme in a bid to improve its inclusivity. Measures such as the dimming of lights and reduction of noise are included in the retailer’s plan to make shopping a more ‘calming’ experience for minority groups. Although this is evidence of…
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Sep- 2021 -28 September
Have we reached a ‘peak’ in e-commerce M&A?
It has been mentioned time and again, the e-commerce boom has been led by Covid-19. The past 18 months have undoubtedly seen a myriad of digital retailers expand exponentially. M&A interest within the sector has also swelled to unseen levels. Yet, is this spike sustainable? Will e-commerce firms continue to…
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