Features
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May- 2022 -13 May
Responsiv: The new age of automation in retail
There is no doubt the landscape of retail is rapidly evolving. Driven by ever-developing technology, the effects of the pandemic, and changing consumer habits, it is no surprise that more and more retailers may be looking towards new technology and automation to help streamline their data and operations in a…
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4 May
How retail can go hyper-personal
Offering tailored experiences to customers has been a goal for retailers for years. It’s not hard to see why one in five consumers who expressed an interest in personalised products or services are willing to pay a 20% premium. Delivering the expected But it’s not just about the opportunity. Increasingly,…
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3 May
Missguided: what went wrong?
As the face of online shopping for young women around the world, Missguided has faced its fair share of troubles despite its ever-present popularity within the fast fashion industry. Now the company is eyeing potential buyers, it puts into question the future of the business. Since its launch in March…
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3 May
Marketplace misconception risks diverting valuable business away from independent retailers
Nearly two-thirds (64%) of consumers expressed a desire to support independent retailers in 2022, yet 90% of them believe the only way to do so is to buy from them directly. In a survey conducted across 2,000 working adults by British marketplace OnBuy, which is on track to be UK’s next…
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Apr- 2022 -20 April
SCA and the impact on e-commerce
What has been the impact of SCA in the UK? If you’re in the U.K., you will already be aware of the Strong Customer Authentication (SCA). Brands and retailers implemented changes way before the deadline (14th March 2022) to help combat fraud. For shoppers, it’s a win to get that…
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Mar- 2022 -31 March
How to create the ‘Feel Good’ retail we all need right now
While the economy has fully opened up after the end of pandemic restrictions, we are faced with fresh challenges. Soaring inflation, ongoing supply chain disruption and the implications of a war in Europe loom large. Against this worrying backdrop many are looking for positive experiences to help us feel good…
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28 March
How reseller abuse negatively impacts retailers’ customer experience
Picture the scene: your favourite brand advertises a drop of limited-edition trainers that will hit their site at midnight. There’s huge hype around the launch and as a loyal customer you are ready and primed to place your order the second the product is released. But, when the moment arrives,…
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16 March
How analytics can revolutionise your online business
One side-effect of the pandemic on the retail industry is to accelerate the shift to online, as brick and mortar stores were closed all around the UK and retailers and customers alike flocked to the digital sphere. Trends were already moving in that direction, but the unprecedented speed of the…
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14 March
Technology is retail’s best bet to go greener in 2022
The CMA’s Green Claims Code is now in full operation, with the sole objective of clamping down on empty ethical pledges. And to be fair, retail is rolling up its sleeves, disrupting supply chains, store layouts and materials, and even revamping consumer messaging to make a difference. But of course,…
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Feb- 2022 -16 February
Key fraud trends and how to prepare for the future
Large, all-encompassing historical events have the ability to change the way that society operates. These changes happen rapidly, but our adaptability ensures a sense of normality in unusual circumstances. In the case of the pandemic, businesses, and the way they operate, changed swiftly. But for the same reason that some…
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